Ashante Senior
Lauderhill,FL
Summary
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
2
2
years of professional experience
Work History
Patient Access Representative
Holy Cross Hospital, Fort Lauderdale
Fort Lauderdale, FL
04.2023 - Current
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Assembled registration paperwork and placed identification bands on patient.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Communicated financial obligations to patients and collected fees at time of service.
- Responded to patient concerns and inquiries professionally and efficiently.
- Called insurance companies and verified patient coverage.
Front and Back Office Medical Assistant
Total Family Urgent Care
Lauderhill , FL
09.2021 - 06.2023
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Educated patients about medications, procedures and physician's instructions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
Night Auditor
Bahia Mar DoubleTree by Hilton Hotel
Fort Lauderdale, FL
10.2021 - 05.2022
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Documented wake-up requests and set up automatic calls in system.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Assisted hotel guests with check in and out procedures courteously.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Maintained well-stocked and presentable complementary food and beverage station.
- Performed balance procedures for hotel accounts and resolved discrepancies.
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
Front Desk Agent
Bahia Mar DoubleTree by Hilton Hotel
Fort Lauderdale, FL
04.2021 - 05.2022
- Greeted incoming guests warmly, engaged in friendly conversations while conducting check-in process, issued room keys and shared information on policies and amenities.
- Succesful operation and transition into major events such as Fort Lauderdale International Boat Show, Tortuga Annual Festival, and Pride Festival
- Handled payment processing, posted charges, updated accounts and issued bills to departing guests.
- Responded to inquiries and room requests made online, by phone or email and arrange special accommodations for guests to maintain optimal satisfaction.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.
- Managed customer complaints and rectified issues to complete satisfaction such as hotel balcony and pool renovation in a span of four (4) months.
- Mentored all new employees, demonstrating best methods for servicing clients and guests.
Education
Associate of Arts - Pre-nursing
Broward College
Fort Lauderdale, FL12.2023
High School Diploma -
STEM-MED Magnet School
Lauderhill, FL06.2020
Skills
- Administrative skills
- Keenness of insight
- Customer assistance and interaction
- Oral and writing communication
- Team collaboration
- Technologically savvy
- Front office management
- Balancing accounts
- Proficient in EPIC system
- Proficient in OnQ PMS
- Proficient in Kareo EMR system
- Venipuncture and phlebotomy
- Insurance Verification
- Medical terminology
- Appointment Scheduling
- Payment collection
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Patient Access Representative
Holy Cross Hospital, Fort Lauderdale
04.2023 - Current
Night Auditor
Bahia Mar DoubleTree by Hilton Hotel
10.2021 - 05.2022
Front and Back Office Medical Assistant
Total Family Urgent Care
09.2021 - 06.2023
Front Desk Agent
Bahia Mar DoubleTree by Hilton Hotel
04.2021 - 05.2022
Associate of Arts - Pre-nursing
Broward College
High School Diploma -
STEM-MED Magnet School
Similar Profiles
Terri' WilliamsTerri' Williams
Patient Care Coordinator at Holy Cross Hospital, Fort LauderdalePatient Care Coordinator at Holy Cross Hospital, Fort Lauderdale
Veronica Rodriguez IrizarryVeronica Rodriguez Irizarry
Registered Nurse, Emergency Department at Holy Cross Hospital, Fort LauderdaleRegistered Nurse, Emergency Department at Holy Cross Hospital, Fort Lauderdale
Corine Todd-ClaytonCorine Todd-Clayton
Insurance Verifier at Holy Cross Hospital, Fort LauderdaleInsurance Verifier at Holy Cross Hospital, Fort Lauderdale