Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
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Alejandra Sanchez

DeKalb,IL

Summary

Dynamic professional with a strong background in customer service and employee training at Noble Stores Dairy Queen. Proven ability to enhance team performance through effective leadership and active listening. Skilled in cash handling and committed to continuous improvement, fostering positive customer relationships and ensuring high standards of service.

Overview

3
3
years of professional experience

Work History

Crew Trainer

Noble Stores Dairy Queen
Aurora, IL
05.2022 - 06.2025
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.

Sales Associate

Ross Stores
Aurora, IL
12.2023 - 05.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

West Aurora High School
Aurora, IL
05.2025

Skills

  • Customer service
  • Employee training
  • Cash handling
  • Team leadership
  • Active listening
  • Safe food handling
  • Continuous improvement
  • Policies and procedures

Additional Information

Reference

Hilda Martinez (Dairy Queen Manager)

ilavedq@noblestores.com

630-859-2258

630-631-1038

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Associate

Ross Stores
12.2023 - 05.2024

Crew Trainer

Noble Stores Dairy Queen
05.2022 - 06.2025

West Aurora High School