Alejandra Sanchez
Rio Rancho,NM
Summary
Experienced with coordinating and managing service operations to ensure optimal performance. Utilizes strong communication and organizational skills to streamline processes and enhance customer satisfaction. Knowledge of team collaboration and effective problem-solving to meet dynamic needs.
Overview
6
6
years of professional experience
Work History
Bilingual Family Service Coordinator
New Vistas Early Childhood Services
Santa Fe, NEW MEXICO
06.2022 - Current
- Assisted and enabled the families of children to access, and receive early intervention services.
- Develops the Individualized Family Service Plan (IFSP).
- Ensures that services are delivered in a timely manner, and seeks additional services for families.
- Translated and explained recommendations from professionals and services to families.
- Facilitated communication between non-English speaking families and service providers to ensure effective delivery of services.
- Collaborated with community organizations to connect families to resources such as healthcare, housing assistance, and educational support.
- Maintained accurate case records and documentation to track progress and outcomes of services provided to families.
Medical Technician
MorningStar Assisted Living & Memory Care of Santa Fe
Santa Fe, NEW MEXICO
12.2021 - 06.2022
- Assisted nursing staff by performing duties in caring for residents of the community.
- Assisted residents with daily activities such as: bathing, toileting, transportation, dressing, eating, and comfort.
- Administered and documented prescribed medications.
- Assured all medications are available for residents and ordered medications.
- Documented and maintained detailed patient records in compliance with HIPAA regulations.
- Collaborated with medical staff to ensure smooth workflow and efficient patient care delivery.
Cashier
Home Depot
Santa Fe, NEW MEXICO
05.2021 - 12.2021
- Completed transactions in a timely manner.
- Assisted customers finding desired products.
- Successfully handled cash withdrawals.
- Maintained working area clean for customers.
- Efficiently processed customer transactions, including cash, credit card, and mobile payments, with accuracy and attention to detail.
- Provided exceptional customer service by greeting customers, answering questions, and resolving issues in a professional and friendly manner.
Customer Service Consult & Cashier
Walmart
Santa Fe, NEW MEXICO
01.2020 - 04.2021
- Completed transactions in a timely manner.
- Maintain isles of product.
- Successfully conducted money orders.
- Interacted with customers.
- Provided exceptional customer service by assisting customers with inquiries, product recommendations, and resolving any issues in a timely and professional manner.
- Collaborated with team members to enhance the overall customer experience, contributing to a positive and cohesive work environment.
Education
High School Diploma - General Studies
Capital High School
Santa Fe, NM05.2021
Practical Nurse Certification - HS
Santa Fe Community College
Santa Fe, NM05.2021
Pre Health Sciences Associates Degree -
Central New Mexico Community College
Albuquerque, NM12.2025
Certificate in General Studies -
Central New Mexico Community College
Albuquerque, NM08.2025
Certificate in Child Development -
Central New Mexico Community College
Albuquerque, NM12.2025
Skills
- Bilingual (English & Spanish)
- Manage and maintain all aspects of working machinery
- Proficient in multiple operating systems
- Excellent practice with customer service
- Problem solving efficiency and patience
- Accurate recordkeeping
- Telephone communication
- Client advocacy
- Notetaking and documentation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bilingual Family Service Coordinator
New Vistas Early Childhood Services
06.2022 - Current
Medical Technician
MorningStar Assisted Living & Memory Care of Santa Fe
12.2021 - 06.2022
Cashier
Home Depot
05.2021 - 12.2021
Customer Service Consult & Cashier
Walmart
01.2020 - 04.2021
Practical Nurse Certification - HS
Santa Fe Community College
High School Diploma - General Studies
Capital High School
Pre Health Sciences Associates Degree -
Central New Mexico Community College
Certificate in General Studies -
Central New Mexico Community College
Certificate in Child Development -
Central New Mexico Community College