Alejandra Serna
Whitewater,WI
Overview
9
9
years of professional experience
Work History
Housekeeer Trainer
Jens spic n span
Elkhorn, WI
08.2024 - Current
- Trained staff in housekeeping duties
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
Housekeeper
Merry Maids
East Troy, WI
06.2023 - 06.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Shift Lead Manager
Avant Cycle Cafe
Lake Geneva, WI
10.2020 - 08.2021
- Prepared food and drinks.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Makeup Artist
Mac Cosmetics
09.2019 - 01.2020
- Makeup application, makeup application classes, maintained counter cleanliness, meet company quota
- Sanitized makeup tools to avoid spread of infection.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Demonstrated and explained use of different beauty products to educate customers.
- Scheduled onsite and offsite makeup appointments for clientele.
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
Receptionist
PHaze Beauty
Whitewater, WI
09.2017 - 10.2019
- Managed inventory of salon products, ensuring adequate stock levels were maintained for smooth operations.
- Supported hairstylists by coordinating their schedules, ensuring optimal productivity.
- Processed payments accurately, handling cash transactions and balancing daily sales reports.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Ensured a welcoming atmosphere for clients through maintaining a clean and well-organized reception area.
Team Member
La Grange General Store and Backyard Bikes
05.2018 - 10.2018
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Cashier
Wal-Mart Supercenter
Whitewater
06.2016 - 06.2017
- Customer service, operating register, training others
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Enhanced customer satisfaction by efficiently processing transactions and handling cash with accuracy.
Education
High School Diploma - undefined
Whitewater High School
Whitewater, WI06.2018
Cosmetology
Paul Mitchell The School
Madison, WI05.2020
Skills
- Bilingual
- Adaptability
- Teamwork
- Leadership
- Time management
- Independent
- Customer service
- Staff training
- Multitasking and organization
- Cleaning and organizing
LANGUAGES
English
Spanish
Timeline
Housekeeer Trainer
Jens spic n span
08.2024 - Current
Housekeeper
Merry Maids
06.2023 - 06.2023
Shift Lead Manager
Avant Cycle Cafe
10.2020 - 08.2021
Makeup Artist
Mac Cosmetics
09.2019 - 01.2020
Team Member
La Grange General Store and Backyard Bikes
05.2018 - 10.2018
Receptionist
PHaze Beauty
09.2017 - 10.2019
Cashier
Wal-Mart Supercenter
06.2016 - 06.2017
High School Diploma - undefined
Whitewater High School
Cosmetology
Paul Mitchell The School