Alejandra Torres
Vacaville,CA
Summary
Accomplished in enhancing security protocols and reducing incidents by 30% at Delta One Services, I leverage expert CCTV surveillance and superior customer service skills. Trained in conflict de-escalation and proficient in emergency response, my background ensures a safe, secure environment while fostering positive relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Officer
Delta One Services
05.2023 - 11.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Correctional Officer
San Bernardino County Probation
03.2022 - 12.2022
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
Loss Prevention Officer
Land & Hausing
07.2020 - 02.2022
- Completed incident reports and activity logs for accurate, current records.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Conducted daily store walk-throughs to identify potential security risks.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
- Trained all new executives and asset protection personnel.
- Streamlined inventory control processes by conducting routine checks and updating tracking systems regularly.
- Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
- Trained personnel on security best practices, protocols and procedures.
- Analyzed data trends to pinpoint high-risk products or departments, adjusting security measures accordingly.
- Worked with auditors to conduct investigations into suspected theft or fraud by internal personnel.
- Developed and launched a loss-prevention program.
- Collaborated with management to develop comprehensive loss prevention training programs for staff members.
- Conduct regular and random patrols of the store to identify and deter potential theft by customers or employees.
- Monitor CCTV systems and review footage to investigate incidents of theft, vandalism, and other suspicious activities.
- Engage directly with suspects in a professional manner to address and resolve potential theft incidents.
Loss Prevention Officer
California Forcé
05.2015 - 07.2020
- Completed incident reports and activity logs for accurate, current records.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Conducted daily store walk-throughs to identify potential security risks.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
Education
Bachelor Of Applied Studies - Nursing
06.2014
Bachelor Of Applied Science - Accounting Technician
05.2009
Skills
- Incident Reporting
- Security Guard License
- General security
- Detail Oriented
- CCTV Surveillance
- CCTV Monitoring
- Superior customer service
- Physical Fitness
- Surveillance
- Emergency Response
- Access Control
- Patrol operations
- Complex Problem-Solving
- Relationship building and management
- Security Screenings
- Conflict de-escalation
- Conflict resolution techniques
- Threat Assessment
- Electronic surveillance
- Document Management
- Investigative abilities
- Threat Management
- Crime Prevention
- Security Equipment Operation
- Stationary surveillance
- Crime prevention methods
- Night and Safe Deposit Procedures
- Weapons training
- Arrest procedures
Certification
CPR certification
BSIS Guard Card
Tear Gas Training For Citizens
Power To Arrest Module “A”
Areas of Responsibility
Crime Prevention
Public Relations
Arrest and Document
Legal Responsibility Arrestable Offenses
Terrorist/WMD
Demand Presence
Private Persons Arrest
Criminal & Civic Liabilities
Authority You Represent
Customer Service
Languages
Ingles
Full Professional
Español
Elementary
Timeline
Security Officer - Delta One Services
05.2023 - 11.2023
Correctional Officer - San Bernardino County Probation
03.2022 - 12.2022
Loss Prevention Officer - Land & Hausing
07.2020 - 02.2022
Loss Prevention Officer - California Forcé
05.2015 - 07.2020
Foothill College - Bachelor Of Applied Studies, Nursing
Fontana A. B. Miller High School - Bachelor Of Applied Science, Accounting Technician