JAMILA OKAMBO
Oakland,CA
Summary
Distinguished Care Coordinator at The Watermark By The Bay, adept in case management and patient advocacy, significantly enhancing patient transitions and care outcomes. Leveraged documentation proficiency and organizational skills to streamline healthcare operations, achieving notable improvements in patient satisfaction and care efficiency. Demonstrates a compassionate approach, fostering strong patient relationships and advancing healthcare excellence. Professional with strong background in care coordination. Skilled in patient advocacy, healthcare planning, and resource management. Known for effective team collaboration and achieving measurable results. Adaptable to changing needs with robust communication and organizational skills. Reliable and focused on delivering high-quality care outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Care Coordinator
The Watermark By The Bay
Emeryville, CA
01.2024 - Current
- Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities
- Built strong relationships with clients to deliver emotional support and companionship
- Determined need for special assessment activities for complex cases, effectively handling care plans
- Used company software and databases to maintain records of services performed and patient conditions
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
Medicine Technician
The Watermark By The Bay
Emeryville, CA
05.2018 - 01.2024
- Continuously updated professional knowledge through participation in training programs, reading current literature, attending conferences, or engaging in other educational opportunities related to the field of pharmaceuticals
- Supported the development and implementation of innovative patient education materials designed to promote medication adherence and positive health outcomes
- Safeguarded patient privacy by adhering to HIPAA regulations when handling sensitive medical information
- Participated in quality improvement projects aimed at enhancing patient outcomes while reducing overall healthcare costs
- Assisted in developing departmental policies and procedures, contributing to a safer work environment for all staff members
- Enhanced pharmacy efficiency by maintaining an organized inventory of medications and supplies
- Increased patient satisfaction by providing clear medication instructions and addressing any concerns or questions promptly
- Utilized specialized software systems for efficient prescription processing, inventory management, and patient records maintenance
Caregiver
The Watermark By The Bay
Emeryville, CA
07.2013 - 05.2015
- Assisted clients with activities of daily living, promoting independence and quality of life
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders
- Engaged patients in meaningful conversation, socialization, and providing personal care assistance
Education
High School Diploma -
Bishop Durning High School
02.2008
Accounting -
Laney College
Oakland, CASkills
- Case management
- Kocumentation
- Patient education
- Organizational skills
- Patient advocacy
- Wedical terminology understanding
- Documentation proficiency
- Healthcare operations
- Goal setting
- Scheduling
- Care planning
Certification
- Advanced Certified Pharmacy Technician (CPhT-Adv), Pharmacy Technician Certification Board (PTC)
- Pharmaceutical Calculations Mastery Course, PTCB Recognized Education/Training Program
Timeline
Care Coordinator
The Watermark By The Bay
01.2024 - Current
Medicine Technician
The Watermark By The Bay
05.2018 - 01.2024
Caregiver
The Watermark By The Bay
07.2013 - 05.2015
High School Diploma -
Bishop Durning High School
Accounting -
Laney College