Summary
Overview
Work History
Education
Skills
Timeline
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Alejandra Torres

HOUSTON,TX

Summary

Dynamic delivery driver with a proven track record at DoorDash, excelling in customer service and timely deliveries. Known for a positive attitude and adept route management, ensuring customer satisfaction and safety. Skilled in conflict resolution and teamwork, I consistently enhance loyalty through effective communication and efficient problem-solving.

Overview

7
7
years of professional experience

Work History

Delivery Driver

DoorDash
03.2021 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Verified accuracy of all deliveries against order forms.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.

Delivery Driver

Uber Eats
04.2020 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Customer Service Representative

Paradise Grill
03.2018 - 08.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

George I Sanchez
Houston, TX
05.2008

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration

Timeline

Delivery Driver

DoorDash
03.2021 - Current

Delivery Driver

Uber Eats
04.2020 - Current

Customer Service Representative

Paradise Grill
03.2018 - 08.2019

High School Diploma -

George I Sanchez

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Alejandra Torres