Alejandra Torres
Vancleave ,MS
Summary
Dedicated and compassionate professional with experience in healthcare, childcare, and customer service. Skilled in patient care, supporting children with disabilities, and providing attentive in-home childcare. Strong communication and interpersonal abilities with a proven track record of assisting patients, families, and customers in fast-paced environments. Known for reliability, empathy, and the ability to adapt to a wide range of responsibilities while delivering high-quality care and service
Overview
9
9
years of professional experience
1
1
Certification
Work History
PCT
Singing River Hospital
Ocean Springs, MS
07.2025 - 03.2026
- Assisted nursing staff with patient care tasks, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare team promptly.
- Maintained cleanliness of patient rooms and medical equipment for infection control.
- Documented patient information accurately in Epic electronic health records systems.
MyChart Agent
Experis
REMOTE
01.2025 - 06.2025
- Provided technical support to patients using the MyChart patient portal, including password resets and message guidance.
Educated patients on using MyChart for appointment scheduling, test results, and provider communication.
Delivered customer service and technical assistance to patients regarding electronic health records and patient portal use.
Caregiver/Medical Technician
Addington Place of East Lake
Tarpon Springs, FL
12.2019 - 12.2023
- Obtained, recorded and reported patient vital signs for medication administration.
- Safely and accurately prepared all medications and sterilized products by using proper techniques, calculations and standards of precautions.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Monitored residents with self-administered medications and reported deviation from plans of care to licensed or registered nurse.
- Prevented spread of infection by consistent hand washing, universal precautions and special isolation procedures.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Floor Staff Member
Elevated Youth Services
Brooksville, FL
11.2022 - 05.2023
- Engaging with the boys in the group home. providing a fun and safe environment.
- Established long and short-term goals for therapeutic services to encourage patient progress.
- Documented and filed patient health reports and charts.
- Prepared patients for self-management and decision-making responsibilities.
Server
Harrah' Casino Mix and Mingle
Biloxi, MS
06.2022 - 11.2022
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Trained new employees to perform duties.
Counter Server
Pizza Villa & More - BAL
Brooksville, FL
11.2021 - 06.2022
- Answering phones and putting orders in the computer
- Adhered to food service sanitation guidelines and standards.
- Received, checked and arranged food orders for in-store and carry out customers.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Processed order transactions and handled debit and cash operations.
- Greeted incoming guests with friendly smile and provided knowledgeable service.
- Delivered top quality customer service while managing multiple tasks.
CNA
Tender Care
Spring Hill, FL
05.2021 - 12.2021
- Distributed drinking water and nourishment to residents.
- Exhibited compassionate care and communication.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Providing a fun and safe environment to special needs kids.
- Working alongside Occupational therapy, physical therapy, speech therapy and behavioral therapy to help meet goals for child.
Communications Specialist
Gulf Coast Medical Center
New Port Richey, FL
07.2019 - 11.2020
- Answering phones and scheduling patients
- Taking patient information, such as health insurance etc.
- Scanning and filing medical records.
- Providing high quality customer service in a high volume call center.
- Communicating with Doctors regarding patient medications.
Nanny
Private Care
Hernando, FL
01.2017 - 06.2020
- Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
- Regulated children's schedules to balance rest, learning and play.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Prepared nutritious meals, cleaned laundry and sanitized play areas.
- Created nurturing, safe environments to promote emotional, social and intellectual growth.
- Transported children to and from school, extra-curricular activities and play-dates.
- Met with parents to reflect on and plan for children's activities and development.
Education
High School Diploma -
Nature Coast Technical High School
Brooksville, FL06.2016
Skills
- Organization
- Responsibility
- Time Management
- Communication
- Multitasking
- Ability to work in a fast paced environment
- Critical Thinking
- First Aid Certification
Certification
- American Heart Association- CPR
Education and Training
other
Timeline
PCT
Singing River Hospital
07.2025 - 03.2026
MyChart Agent
Experis
01.2025 - 06.2025
Floor Staff Member
Elevated Youth Services
11.2022 - 05.2023
Server
Harrah' Casino Mix and Mingle
06.2022 - 11.2022
Counter Server
Pizza Villa & More - BAL
11.2021 - 06.2022
CNA
Tender Care
05.2021 - 12.2021
Caregiver/Medical Technician
Addington Place of East Lake
12.2019 - 12.2023
Communications Specialist
Gulf Coast Medical Center
07.2019 - 11.2020
Nanny
Private Care
01.2017 - 06.2020
High School Diploma -
Nature Coast Technical High School