Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alejandra Valdez Gomez

Glenn Dale,MD

Summary

Bilingual and detail-oriented professional with a strong foundation in customer service and front office accounting, developed through hands-on experience at TownePlace Suites by Marriott. Recognized for adaptability, clear communication, and a proactive approach to problem-solving. Eager to transition into the accounting and finance field, bringing a strong commitment to accuracy, efficiency, and continuous learning. Currently pursuing an A.S. in Business Administration with a 4.00 GPA; member of Phi Theta Kappa and the National Society of Leadership and Success.

Overview

3
3
years of professional experience

Work History

Hotel Front Desk Receptionist

TownePlace Suites by Marriott
08.2023 - Current
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.Processed guest deposits, payments, and reservations with accuracy, ensuring compliance with hotel financial policies and minimizing overbooking errors.
  • Maintained accurate digital records and supported front desk operations through organized system management and attention to detail.
  • Delivered high-quality guest service, fostering positive relationships and enhancing guest loyalty.
  • Resolved guest concerns diplomatically using active listening and effective problem-solving skills.
  • Collaborated with housekeeping, maintenance, and other departments to ensure smooth guest experiences.
  • Onboarded and assisted in training 3+ new front desk team members, improving service consistency and team performance.

Swim Instructor

Kids First Swim Schools
08.2022 - Current
  • Instruct Individuals or groups of all ages, and different learning styles, in swimming techniques and pool safety skills.
  • Promoted a fun learning environment through engaging activities designed to reinforce swimmer confidence.
  • Addressed behavioral issues promptly using a fair and consistent approach.
  • Communicated clearly and positively with parents to ensure expectations were met and exceeded.
  • Worked with students with special needs, by adapting instruction to ensure accessibility and engagement.

Education

Associate of Science - Business Administration

Prince George's Community College
Largo, MD
05-2026

High School Diploma -

Duval High School
Lanham, MD
05-2023

Skills

  • Bilingual proficiency
  • Computer skills
  • Financial posting and reporting
  • Customer satisfaction
  • Teamwork and collaboration
  • Problem-solving

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Hotel Front Desk Receptionist

TownePlace Suites by Marriott
08.2023 - Current

Swim Instructor

Kids First Swim Schools
08.2022 - Current

Associate of Science - Business Administration

Prince George's Community College

High School Diploma -

Duval High School

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