Alejandra Valenzuela
Fort Lewis,Washington
Summary
Current highly experienced Interpreter with proven track record of delivering precise interpretations and translations between English and Spanish In-depth understanding of Confidential Customer Service Calls and High-Pressure Calls at the same time. Willingness to take on added responsibilities to meet team goals. Dependable candidate successful at managing multiple priorities with a positive attitude.
Experience as an electrical engineering intern for a major Engineering & environmental service industry. Excellent customer service skills, and strong experience organizing, planning, communicating, and working under high levels of pressure. Analytical abilities and technical skills necessary for innovative designs and applications. Solid Understanding of Computers and Systems.
Overview
9
9
years of professional experience
Work History
Spanish Interpreter
LanguageLine Solutions
Remote, Washington
11.2022 - Current
- Maintained message content, tone and emotion as closely as possible.
- Followed ethical codes to protect confidentiality of patient/customer medical information.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest and suspects.
- Equipped healthcare providers with cultural information to promote appropriate provision of health services.
- Interpreted, verified and handled confidential bank interpretation calls.
- Interpreted detailed records on individual insurance claims. Explaining advantages, features and disadvantages of various policies
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced/high pressure atmosphere.
Electrical Engineering Intern
Golder Associates Inc
Tucson,Az
08.2019 - 03.2020
- Assisted in design for customers generating detailed computer drawings
- Participated in research and marketing projects to promote renewable energy and drive business growth
- Overlooked senior electrical engineers to designing PV systems that converted sunlight into electricity
- Complied with government and corporate safety policies and regulations.
- Determined most effective approaches to new projects by reading and analyzing blueprints, drawings and sketches.
Administrative Assistant /Front Desk Supervisor
Holiday Inn Express
Tucson,AZ
01.2016 - 06.2018
- Managed bookings for customers, handled check-ins and check-outs
- Handled customer service issues, occasionally handling escalations, answered incoming calls and questions
- Made recommendations to solve challenges and developed strategy for change.
- Supervised housekeeping and maintenance staff, supervise/inspect cleaning of guest rooms.
- Supervised Reception/Front Desk Staff reviewed and improved administrative systems.
- Responding to guest requests, concerns and problems.
- Managed over 50 customer calls per day.
- Ordering services for Housekeeping and Hospitality Supplies.
Assitant Secretary/Payroll Assistant
Premier Cleaning Services
Tucson, AZ
10.2014 - 01.2016
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Checked accrued hours against listed hours for leave time.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Updated employee banking records when it was necessary.
- Initiated direct deposits and prepared manual checks for employees.
Education
Associate of Science -
Pima Community College
High School Diploma -
Sonoran Science Academy
Tucson, AZ05.2016
Skills
- Bilingual
- Customer Service
- Strong organizational skills
- Microsoft Office Expertise
- Goal-oriented
- High-Pressure Environments
- Computer Proficiency
- Micro Station
- Policy and Procedure Implementation
- Staff Management and Overseeing
- Consecutive Translation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Spanish Interpreter
LanguageLine Solutions
11.2022 - Current
Electrical Engineering Intern
Golder Associates Inc
08.2019 - 03.2020
Administrative Assistant /Front Desk Supervisor
Holiday Inn Express
01.2016 - 06.2018
Assitant Secretary/Payroll Assistant
Premier Cleaning Services
10.2014 - 01.2016
Associate of Science -
Pima Community College
High School Diploma -
Sonoran Science Academy