Alejandra Velasquez
San Pablo,CA
Summary
Dedicated Family Navigator offering 3 years of counseling and parent experience. Offering comprehensive background in personal family experience, as well as strong interpersonal, organizational and computer skills. Builds client rapport and assesses needs to provide appropriate resources. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Insurance Coordinator
Concord Advance Dentistry
02.2020 - 12.2022
- Verified insurance and communicated coverage to staff and patients.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Obtained prior authorization and precertification for outpatient procedures.
- Filed and tracked insurance claims and communicated claims status to patients.
- Achieved revenue goals by managing collections and accounts receivables, referral process and insurance billing.
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
Dental Receptionist
Dr Craig Healy. D.D.S
07.2016 - 09.2020
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Provided excellent customer service to create positive experiences and build patient trust.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Helped patients complete necessary medical forms and documentation.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Education
GED -
Gompers
Richmond, CA06.2000
Cosmetology -
Zenzi's Beauty Academy
San Francisco, CA08.2000
Radiology -
Marin College
San Rafael, CA10.2002
Skills
- Microsoft Office
- Computer Proficiency
- Organizational Skills
- Decision Making
- Attention to Detail
- Problem Solving
- Multitasking
- Account Management
- Bilingual Spanish
- Customer Service and Assistance
- Client Relations
- Data Analysis
Timeline
Insurance Coordinator
Concord Advance Dentistry
02.2020 - 12.2022
Dental Receptionist
Dr Craig Healy. D.D.S
07.2016 - 09.2020
GED -
Gompers
Cosmetology -
Zenzi's Beauty Academy
Radiology -
Marin College
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