Alejandra Velazquez
Perris,CA
Summary
Bachelor of Science in Accounting graduate with a strong foundation in financial reporting, HR processes, and administrative operations. Skilled in managing data, streamlining workflows, and supporting cross-functional teams in fast-paced environments. Adept at handling confidential information, providing excellent customer service, and ensuring compliance with organizational policies.
Overview
2
2
years of professional experience
Work History
Guest Services Representative
Galaxy Theaters
Riverside, CA
05.2023 - Current
- Provide fast, knowledgeable service to enhance customer satisfaction, resolving issues efficiently.
- Maintain and update customer records, ensuring accuracy and efficiency in database management.
- Handle difficult customer situations with professionalism and empathy, achieving high satisfaction rates.
- Mentor new team members on best practices in customer service, fostering a culture of excellence and continuous improvement.
Front Desk Receptionist
California Baptist University
Riverside, CA
04.2023 - 08.2024
- Optimized visitor experience by providing prompt, knowledgeable assistance.
- Managed data entry, ensuring accurate storage and retrieval of job-related information.
- Facilitated smooth office operations by managing appointments and ensuring efficient communication between staff and external parties.
- Protected confidential student and course information to maintain the integrity of the university tutoring center.
Education
Bachelor of Science - Accounting
California Baptist University
Riverside, CA04.2025
Skills
- Microsoft Office Specialist
- QuickBooks certification
- Data management and analysis
- Verbal and written communication
- Client relations
- Adaptability
- Willingness to learn
- Team collaboration
Languages
- English, Native
- American Sign Language, Proficient
- Spanish, Conversational
References
References available upon request.
Timeline
Guest Services Representative
Galaxy Theaters
05.2023 - Current
Front Desk Receptionist
California Baptist University
04.2023 - 08.2024
Bachelor of Science - Accounting
California Baptist University
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