MARY Gerrity
Seattle,WA
Summary
Adept at enhancing customer experiences and streamlining operations, I excelled in roles at Angel of the Winds Arena and other notable companies. Skilled in customer service and data entry, I boosted satisfaction rates and efficiency. My proactive approach and ability to train staff significantly improved service delivery and operational effectiveness.
Overview
6
6
years of professional experience
Work History
Guest Services Representative
Angel of the Winds Arena
10.2023 - Current
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
- Enhanced security measures, ensuring safe environment for guests and staff.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Buffet Attendant
Showare Center
09.2023 - Current
- Promoted a welcoming atmosphere, promptly addressing guest inquiries or concerns during meal services.
- Collaborated with team members to maintain organization in the back-of-house areas, resulting in smooth service operations.
- Increased overall guest satisfaction scores by consistently delivering attentive, courteous, and efficient service during buffet hours.
- Reduced food waste by monitoring portion control and replenishing dishes in a timely manner.
Shift Lead
Instaworks Gigs
04.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Trained and mentored new employees to maximize team performance.
- Helped store management meet standards of service and quality in daily operations.
Medical Billing Specialist Extern
Northwest Kidney Centers
01.2024 - 03.2024
- Precisely evaluated and verified benefits and eligibility.
- Filed and updated patient information and medical records.
- Evaluated patients' financial status and established appropriate payment plans.
- Verified insurance of patients to determine eligibility.
- Posted payments and collections on regular basis.
Warehouse Worker
Amazon
07.2022 - 01.2024
- Consistently lifted materials weighing as much as 50 pounds.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
Cashier
ESR Concessions
04.2023 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Order Fulfillment Associate
Fred Meyer
02.2022 - 05.2022
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Followed procedures at all times for personal and team safety.
- Processed daily orders through multi-carrier manifest system.
Beertender
Delaware North
10.2021 - 03.2022
- Engaged customers through product knowledge sharing, sparking interest in new offerings.
- Maintained a clean and organized bar environment for improved customer experience.
- Demonstrated adaptability during high volume periods, maintaining composure under pressure.
- Developed rapport with customers, fostering a friendly and loyal clientele base.
Cashier
Sprouts Farmer Market
05.2020 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Concessions Shift Lead
Aramark
09.2018 - 04.2019
- Monitored employee performance, providing constructive feedback for continuous improvement.
- Streamlined concession stand operations for increased sales and reduced wait times.
- Ensured timely opening and closing of the concessions stand per operational guidelines.
- Trained new employees on proper food handling techniques, ensuring compliance with health and safety regulations.
Education
Associate of Applied Science - Health Information Technology
Shoreline Community College
Seattle, WA06-2027
No Degree - Medical Program
Career Works Medical Program
Seattle, WA06-2023
Skills
- Customer service
- Active listening
- Customer relations
- Data entry
- Complaint handling
- Documentation
- Administrative support
- Microsoft Office Suite
- Data collection
- Staff training
- Filing
- Lead generation
Timeline
Medical Billing Specialist Extern
Northwest Kidney Centers
01.2024 - 03.2024
Guest Services Representative
Angel of the Winds Arena
10.2023 - Current
Buffet Attendant
Showare Center
09.2023 - Current
Cashier
ESR Concessions
04.2023 - 10.2023
Warehouse Worker
Amazon
07.2022 - 01.2024
Shift Lead
Instaworks Gigs
04.2022 - Current
Order Fulfillment Associate
Fred Meyer
02.2022 - 05.2022
Beertender
Delaware North
10.2021 - 03.2022
Cashier
Sprouts Farmer Market
05.2020 - 10.2021
Concessions Shift Lead
Aramark
09.2018 - 04.2019
Associate of Applied Science - Health Information Technology
Shoreline Community College
No Degree - Medical Program
Career Works Medical Program
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