Alejandra Zamora
Tulsa,OK
Summary
Dynamic Administrator Assistant with a proven track record at North Central Surgical Center, enhancing office efficiency and productivity by overhauling documentation systems. Skilled in confidential correspondence and fostering teamwork, I excel in fast-paced environments, ensuring superior customer engagement and operational excellence. Fluent in Spanish, I adeptly manage diverse client interactions, embodying a friendly, positive attitude.
Overview
5
5
years of professional experience
Work History
Administrator Assistant
North Central Surgical Center
Dallas, Texas
06.2024 - Current
- Reviewed all incoming correspondences on behalf of executive staff prior to distribution.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Answered incoming calls and responded to customer inquiries in a professional manner.
- Scheduled and managed appointments for executive staff, ensuring efficient use of time.
- Responded promptly to customer inquiries regarding products or services offered.
- Performed data entry into various computer systems accurately and efficiently.
Front Desk Receptionist
Frisco Emergency room
Dallas , TX
01.2023 - 02.2024
- Assisted with scheduling appointments, verifying insurance coverage, collecting co-payments, and updating patient information in the electronic medical records system.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Answered incoming calls promptly, efficiently processed callers' inquiries, and transferred calls to appropriate personnel when necessary.
- Processed patient payments and scanned identification and insurance cards.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Conducted patient intake interviews to collect medical information and insurance details.
- Routed laboratory or diagnostic results to appropriate staff.
- Maintained filing systems for patient paperwork including insurance forms, lab results, referral letters.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Patient Coordinator
DFW Vascular Group
Dallas , Texas
01.2022 - 12.2022
- Tracked patient outcomes and prepared reports for healthcare providers.
- Ensured compliance with HIPAA regulations related to the protection of confidential patient information.
- Developed and implemented patient care policies and procedures to improve service quality.
- Maintained inventory of medical supplies and equipment used in providing patient care.
- Obtained informed consent and payment documentation from patients and filed in system.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Monitored patient progress and updated care plans in consultation with medical staff.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Assured regulatory compliance and professionalism across patient service.
Externship
Kinghaven Counseling Group
Dallas, Texas
01.2020 - 11.2022
- Maintained accurate records of all activities performed throughout internship period.
- Helped maintain applicant tracking systems and recruiting metrics.
- Kept records of room availability and guest accounts, manually or using computers.
- Conducted initial psychiatric assessments of new patients.
- Implemented de-escalation techniques to manage aggressive behavior.
- Reviewed homework and tests to compute and record results.
- Assisted in developing and implementing individual patient care plans.
- Utilized behavior modification and personal development programs under psychologist.
- Assisted psychiatrists in providing mental health services to patients.
- Ensured compliance with health, safety, and privacy regulations.
- Administered psychometric tests to evaluate and diagnose mental disorders.
- Attended meetings with community resources such as hospitals, schools, courts, in order to coordinate care for patients.
- Supervised and secured patients restricted to assigned areas.
- Answered office phone calls and emails, answering questions, and scheduling appointments with doctors.
Education
Associate of Science - Medical Biller And Coder
Asher College
Dallas, TX04-2024
Kiefer Highschool
Kiefer, OK08-2015
Skills
- Confidential correspondence
- Front office operations
- Travel arrangements
- Customer engagement
- Verbal communication
- Resource management
- Fluent in Spanish
- Insurance verification
- Friendly, positive attitude
- Analytical thinking
- Quality assurance
- Teamwork and collaboration
- Supervision and leadership
Timeline
Administrator Assistant
North Central Surgical Center
06.2024 - Current
Front Desk Receptionist
Frisco Emergency room
01.2023 - 02.2024
Patient Coordinator
DFW Vascular Group
01.2022 - 12.2022
Externship
Kinghaven Counseling Group
01.2020 - 11.2022
Associate of Science - Medical Biller And Coder
Asher College
Kiefer Highschool