Alejandra G Aguilar
Customer Service Representative
Chicago,IL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Sales Representative
T-ROC
Chicago, IL
04.2021 - 07.2022
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Helped existing customers and prospects to discuss their services, needs, and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Exceeded monthly store goals.
Sales Representative
Visionary, Happen, Xfinity
Chicago, IL
12.2020 - 03.2021
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss their services, needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Exceeded weekly goals for new accounts in single sales cycle.
- Increased sales by offering advice on purchases and promoting additional products.
Cashier
Whole Foods Market Inc
Chicago, IL
11.2019 - 10.2020
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases and locate items.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reviewed new promotions and monitored price changes.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Collected and authorized payments of customers.
Grocery Shopper
Amazon Prime Products
Chicago, IL
10.2018 - 09.2019
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Maximized efficiency by scanning items quickly and completing as many as 10 orders per hour.
- Worked with over 100 customers daily to fulfill specific grocery orders according to customer needs and inventory availability.
- Consulted with customers on food selections and custom order requests.
Bartender
BPS Winery And Bistro
Summit, IL
08.2017 - 04.2018
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Cashier
Pizza Nova
Chicago, IL
06.2016 - 11.2016
- Reviewed new promotions and monitored price changes.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Collected and authorized payments of customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Worked flexible schedule and extra shifts to meet business needs.
- Completed customer orders over the phone and walk-ins as well.
Education
Business Administration And Management
Harold Washington College
Chicago 01.2018 - 06.2018
Business Administration And Management
Harry S Truman College
Chicago 08.2017 - 12.2017
High School Diploma -
Infinity Math, Science, And Technology High School
Chicago 09.2011 - 06.2015
Skills
Lead prospecting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Representative
T-ROC
04.2021 - 07.2022
Sales Representative
Visionary, Happen, Xfinity
12.2020 - 03.2021
Cashier
Whole Foods Market Inc
11.2019 - 10.2020
Grocery Shopper
Amazon Prime Products
10.2018 - 09.2019
Business Administration And Management
Harold Washington College
01.2018 - 06.2018
Bartender
BPS Winery And Bistro
08.2017 - 04.2018
Business Administration And Management
Harry S Truman College
08.2017 - 12.2017
Cashier
Pizza Nova
06.2016 - 11.2016
High School Diploma -
Infinity Math, Science, And Technology High School
09.2011 - 06.2015
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