Alejandra G Caldera

Provide inbound and outbound sales and service support to customers via phone, Quote, sell, and bind auto and other insurance products while identifying customer needs

Explain coverages, pricing, discounts, and policy options in clear, simple terms

Service existing policies by processing changes, payments, renewals, and cancellations

• Started as a customer service agent I would help customers with their billing and account, and would do basic troubleshooting with customers. I then moved to different positions within the company.
• Wireless Senior Representative Within my capacity at boost infinite, I played a pivotal role in aiding customers seeking to activate new cellphone lines or transfer their existing phone numbers to Boost Infinite. Additionally, I provided expert assistance to customers navigating challenges with their phones.
• Senior Customer Care Specialist I handled escalated calls encompassing billing and multiple technical issues, and my responsibility was to proficiently resolve these challenges for the customers.
• Advanced Technical Agent As a Dr. Dish agent I expertly managed advanced technical support calls, providing assistance to customers facing challenges with their receivers or those on the go in RV's, utilizing outdoor equipment.

• In my role, I adeptly handled customer calls for both AT&T and Direct TV. My responsibilities included assisting customers with their billing inquiries and facilitating changes to their accounts. Additionally, I successfully promotes and sold Direct TV services, along with high-speed internet options to prospective customer.