Summary
Overview
Work History
Education
Skills
Software
Languages
Timeline
Generic

Alejandra M Zuniga

Alpharetta,GA

Summary

Motivated and experienced healthcare professional seeking a new and challenging opportunity that leverages both education and work experience. Recognized as a team-building individual who is detail-oriented, a fast and efficient learner, and a team player who works above and beyond to provide an excellent work ethic to strengthen company morale.

Overview

10
10
years of professional experience

Work History

Apprentice Optician

Optica Universal
Atlanta, GA
07.2015 - 09.2016
  • Maintained through records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
  • Maintained full compliance with HIPAA standards by keeping patient information confidential and properly managed. Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Managed check-in and check-out procedures, verified patient information and assisted opticians with submission of lens and frame ordering.
  • Conducted initial patient tests such as pressure evaluations, acuity assessments and autorefraction evaluations for all doctors.
  • Assisted opticians with helping clients try on and select recommended frames based on patient needs.

Dispensing Optician

Alpharetta Eye Care
Alpharetta, GA
09.2016 - Current
  • Assisted clients with selecting optimal frames to meet optical preferences, fit various facial structures, and work with specified prescriptions to satisfy patient needs.
  • Educated patients on how to adapt to, wear and care for eyewear.
  • Completed frame adjustments and repairs on temple length, bridge size, panto, and vertex distance to satisfy customer demand.
  • Provided specific instructions to patients on correct handling and care of contact lenses, including correct application and removal of contact lenses, how to clean lenses, warning signs of developing problems, and overall importance of proper hygiene.
  • Properly priced, applied, and submitted claims for complete eyewear and contact lens orders using VSP, Eyemed, Spectera, and Superior.

Finishing Lab Technician

Windward Eye Care
Alpharetta, GA
01.2020 - Current
  • Operated Essilor’s Mr. Orange Lens Finishing System to edge and mount various lens designs including products made by Essilor, Shamir, and NeuroLens. Usually completed between 20-50 eyeglass orders per day.
  • Inspected finished eyewear to verify ideal optical standards, customer requirements, and specific requests, as well as kept track of all orders to be delivered in promised time.
  • Conducted troubleshooting problems related to prescription errors to resolve customer complaints, diffuse unsatisfied patients, and provide fast solutions to remedy situations.
  • Trained optician with technical optical knowledge and sales, and provided numerous resources for continuing education, in addition to providing support with quick and precise ways of defining problems, collecting data, and drawing valid conclusions with overall optical conflicts.
  • Oversaw items in inventory and reordered before supplies diminished for multiple locations.

Optical Manager

Windward Eye Care
Alpharetta, GA
05.2021 - Current
  • Collaborated with store manager on training and development of optical management; specifically assisted in policy development, management, and team communication, handled patient conflict, and oversaw optical lab safety.
  • Assisted in recruitment, training, development, and retention of high-performing associates, measured by effective and consistent high-skilled performance.
  • Provided support to upper management as well as mentor team members to ensure employee satisfaction through two-way communication.
  • Sourced vendors, assisted with negotiations, and set up schedules for merchandise deliveries; as well as experienced in building systems to support both vendors and staff with exchanges and returns.
  • Developed training program for optician apprentices with hands-on training and encouraged continuing education on various optical topics.
  • Boosted team engagement and workplace satisfaction using motivational and friendly skills, employee feedback, and constructive conversations and provided daily mentorship for individuals.
  • Reinforced policies and procedures to continually meet customer expectations and promote store productivity throughout multiple locations.

Education

High School Diploma - undefined

Cross Keys High School
Atlanta, GA
2015

Skills

  • Administrative and Technical Support
  • Adaptability
  • Conflict Resolution
  • Detail Oriented
  • Planning and Organization
  • Sales

Software

  • Adobe Photoshop
  • Microsoft Access
  • Microsoft Office
  • PowerPoint
  • RevolutionEHR

Languages

  • English
  • Spanish

Timeline

Optical Manager

Windward Eye Care
05.2021 - Current

Finishing Lab Technician

Windward Eye Care
01.2020 - Current

Dispensing Optician

Alpharetta Eye Care
09.2016 - Current

Apprentice Optician

Optica Universal
07.2015 - 09.2016

High School Diploma - undefined

Cross Keys High School

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Alejandra M Zuniga