Alejandra Macias
Summary
Seasoned server with 15+ years in high-volume dining settings, excelling in order accuracy and upselling techniques. Proven track record of enhancing guest satisfaction through effective collaboration with kitchen and bar teams.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Server
Original Joes
05.2025 - Current
- Delivered outstanding customer service in high-volume dining setting, enhancing guest satisfaction.
- Provided excellent customer service in a fast-paced dining environment.
- Received and processed food and beverage orders with precision and speed, ensuring timely service.
Server/ Banquets
Scott's Seafood and Grill
02.2020 - 08.2024
- Set up banquet rooms for events of up to 250 guests, ensuring table settings, linens, and decor met service standards.
- Provided exceptional customer service in a fast-paced dining environment.
- Resolved customer inquiries and complaints with professionalism and efficiency.
Server
The Mockingbird
09.2022 - 09.2023
- Oversaw multiple tables during busy meal periods to ensure timely service and customer satisfaction.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Utilized POS system to streamline order placement, bill management, and complimentary item handling.
Server
Market Bar
02.2009 - 03.2020
- Hosted customers by presenting menus and delivering exceptional service to enhance satisfaction. Maintained current knowledge of menu selections, garnishes, and culinary preparation details.
- Took orders accurately and promptly, while coordinating private event services to align with reservations.
- Managed cash register and processed payments efficiently.
Manager
Lori's Diner
01.2001 - 01.2009
- Led and motivated employees to enhance productivity and engagement
- Oversaw daily operations of dining areas and kitchen staff to ensure smooth service delivery
- Established and maintained professional, organized, and safe environment for employees and patrons
Education
Some College (No Degree) - Social Studies Education
City College of San Francisco
San FranciscoH.S. Diploma -
Galileo Academy of Science & Technology
San Francisco, CASkills
- POS system proficiency
- Excellent customer service skills
- Table management and organization
- Menu and beverage knowledge
Certification
Food Handler's Certified
RBS Certified
Sexual Harassment Certified
References
Available upon request
Timeline
Server
Original Joes
05.2025 - Current
Server
The Mockingbird
09.2022 - 09.2023
Server/ Banquets
Scott's Seafood and Grill
02.2020 - 08.2024
Server
Market Bar
02.2009 - 03.2020
Manager
Lori's Diner
01.2001 - 01.2009
Some College (No Degree) - Social Studies Education
City College of San Francisco
H.S. Diploma -
Galileo Academy of Science & Technology