Alejandrina Martinez
Albuquerque ,NM
Summary
Results-driven Registration Coordinator with over 15 years in customer service and admissions. Specializes in conflict resolution, team leadership, and innovative problem-solving to enhance customer satisfaction and operational efficiency. Skilled in effective communication and time management, consistently improving team performance and service delivery.
Overview
28
28
years of professional experience
Work History
Registration Coordinator
The University of New Mexico
Albuquerque, New Mexico
10.2012 - Current
- Enhanced customer satisfaction by delivering informed and friendly service while resolving problems.
- Achieved high customer satisfaction by delivering creative solutions to complex problems.
- Recognized by management for providing exceptional customer service.
- Assessed customer needs quickly during interactions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Executed day-to-day duties with accuracy and efficiency.
- Developed innovative strategies that enhanced team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated effectively with diverse coworkers to achieve goals and resolve product-related issues.
- Worked with cross-functional teams to achieve goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Applied advanced technical skills to troubleshoot and resolve complex issues effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Admissions Advisor
The University of New Mexico
Albuquerque, New Mexico
04.2001 - 03.2012
- Conducted individual and group information sessions for potential applicants.
- Executed targeted outreach strategies to engage prospective students and increase application interest.
- Guided prospective students through the admissions process and policies.
- Assisted prospective students with the admissions process, provided information and answered questions.
- Facilitated communication between applicants and admissions staff to streamline application inquiries and responses.
- Managed a caseload of prospective students, providing personalized advice and guidance through the admissions process.
- Trained new admissions staff on procedures and software systems used in admissions.
- Monitored applicant status changes throughout the application process from initial inquiry through acceptance or denial of admission.
- Processed admissions applications and transcript requests to facilitate student enrollment.
- Reviewed application materials to ensure compliance with university standards.
- Thoroughly reviewed admissions applications and evaluated credentials to approve students for enrollment.
- Collaborated with academic departments to provide accurate program information.
- Collaborated with faculty members on recruiting strategies to ensure successful recruitment efforts.
- Documented, maintained and tracked prospective student applications.
- Assisted students in completing financial aid applications and forms.
- Assisted students in understanding academic application processes, admissions requirements and financial aid options.
- Reviewed applications for accuracy and completeness, followed up with applicants to obtain additional information.
- Maintained accurate records of all admissions activities in student database system.
- Stayed up to date on school policies and diverse program requirements.
- Received incoming calls from potential students and provided detailed information about the institution.
- Attended college fairs to inform students about academic programs, financial aid options, housing opportunities and other related topics.
- Evaluated transcripts from previous institutions for transfer credits eligibility.
- Provided customer service to families inquiring about the admissions process and program offerings.
- Participated in continuous professional development to stay informed on best practices in admissions and higher education.
- Directed and participated in recruitment and enrollment activities.
- Maintained accurate and complete student records required by laws, district policies and administrative regulations.
- Maintained accurate and complete student records required by laws, district policies and administrative regulations.
Receptionist
New Mexico State Highway Dept (DOT)
Albuquerque, New Mexico
02.1999 - 04.1999
- Managed front desk operations and greeted visitors warmly.
- Answered phone calls and directed inquiries to appropriate departments.
- Processed incoming and outgoing mail for efficient communication.
- Provided information about services offered by the department to the public.
- Collaborated with team members to improve office workflow efficiency.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Sorted incoming mail and directed to correct personnel each day.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Managed company database and ensured the accuracy of contact information.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Coordinated meeting room bookings and arranged catering for meetings and events.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Greeted customers, answered general questions and directed to appropriate locations.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Investigated and analyzed client complaints to identify and resolve issues.
- Coordinated pick-up and delivery of express mail services.
Education
Bachelor of Science - Business Administration And Management
Colorado Technical University
Colorado Springs, CO03-2019
Dipolma
West Mesa High School
Albuquerque, NM05-1990
Skills
- Enrollment management
- Student database management
- Regulatory compliance
- Data management
- Customer relationship management
- Customer service
- Appointment scheduling
- Record keeping
- Workflow management
- Time management
- Task prioritization
- Innovative problem solving
- Decision-making capacity
- Training and mentoring
- Interpersonal relations
- Team management
- Team leadership
- Leadership
- Effective communication
- Conflict resolution
- Organizational management
- Microsoft Office Suite
- Leadership
- Interpersonal relations
- Time management
Timeline
Registration Coordinator
The University of New Mexico
10.2012 - Current
Admissions Advisor
The University of New Mexico
04.2001 - 03.2012
Receptionist
New Mexico State Highway Dept (DOT)
02.1999 - 04.1999
Bachelor of Science - Business Administration And Management
Colorado Technical University
Dipolma
West Mesa High School