Alejandrina Rivas
El Paso,TX
Summary
Dynamic and results-driven professional with extensive experience at Pockets Billiards, excelling in food safety and cleanliness. Proven ability to enhance team productivity and customer satisfaction through effective communication and adaptability. Recognized for implementing training programs that improved service quality, contributing to a positive dining experience and operational efficiency.
Overview
7
7
years of professional experience
Work History
Management Team Leader
Pockets Billiards
4007 N Mesa
06.2022 - Current
- Orchestrated team meetings to enhance communication and address operational challenges.
- Developed and implemented comprehensive staff training programs to elevate service quality and optimize operational efficiency.
- Evaluated kitchen performance metrics to drive operational efficiency improvements.
- Directed operations of skilled kitchen team in meal preparation and service delivery.
- Managed routine maintenance of kitchen equipment and facilities to uphold safety standards and operational efficiency.
- Streamlined kitchen operations in collaboration with front-of-house staff to enhance service efficiency.
- Directed food presentation and plating processes to enhance visual appeal.
- Directed and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Directed food preparation and cooking operations, ensuring adherence to health and safety regulations.
- Conducted training sessions for new hires on food handling and safety protocols.
- Spearheaded revenue growth and executed sales initiatives while cultivating strong relationships and implementing effective management practices with employees.
- Directed regulatory compliance efforts by supervising audits to guarantee adherence to established protocols.
- Formulated, directed, and implemented a comprehensive business plan while articulating company vision and objectives to motivate teams.
- Mediated team disputes to foster a collaborative and harmonious work environment.
- Enhanced team productivity by implementing effective communication strategies and time management techniques.
- Conducted performance evaluations, providing constructive feedback and identifying growth opportunities.
- Led problem-solving sessions, guiding teams to develop innovative solutions for complex challenges.
- Operated events in the VIP of more than 25 Attendees
- Managed shifts to consistently achieve daily sales targets.
- Oversaw shift operations, managing sales ranging from 1,000 to 10,000.
Restaurant Worker
Garufa
El Paso, TX
05.2019 - 04.2022
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with food preparation and maintained cleanliness of workstations.
- Collaborated with team to ensure timely order delivery and guest satisfaction.
- Operated point-of-sale system for accurate transaction processing.
- Implemented efficient workflow practices, reducing wait times for guests.
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
- Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
- Maintained health code standards throughout the restaurant by adhering to proper sanitation practices in all areas.
- Maintained strict adherence to safety guidelines when handling food products or using kitchen equipment.
- Contributed to overall positive work culture by fostering collaborative relationships with coworkers across all departments.
- Conducted hourly rounds to wipe tables, stock utensils and sweep floor to maintain cleanliness of eating area.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Maintained smooth and timely operations in preparation and delivery of meals.
- Monitored food quality and presentation to maintain high standards.
- Performed events between 15 - 100 guests
Education
High School Diploma - Basics
Trinidad State Junior College
ColoradoHigh School Diploma -
El Paso High
El Paso, TX2015
Skills
- Cleanliness and hygiene
- Cash handling proficiency
- Adaptability and resilience
- Food safety
- Collaboration and teamwork
- Prioritization and organization
- Leadership and decision making
- Food handler and TABC certification
- Team building
- Teamwork and collaboration
- Multitasking
- Reliability
Languages
English
Professional Working
Spanish
Professional Working
Additional Information
References
Jose Delfin
Assistant Manager at Current Employment
915) 259-3165
Timeline
Management Team Leader
Pockets Billiards
06.2022 - Current
Restaurant Worker
Garufa
05.2019 - 04.2022
High School Diploma - Basics
Trinidad State Junior College
High School Diploma -
El Paso High