Alejandro Aguilar

1. Management

• Work effectively with store management and store crews
• Supervise the store’s crew through assigning, directing and following up of all

activities

• Effectively communicate information both to and from store management and crews

2. Customer Service

• Assist customers with their questions, problems and complaints
• Promote CVS customer service culture. (Greet, offer help, and thank)
• Handle all customer relations issues in accordance with company policy

and promote a positive shopping experience for all CVS customers

Provide colleagues personalized customer service feedback and coaching (E.g., myImpact coaching; myCustomer feedback; personal observations)

• Maintain customer/patient confidentiality

3. Merchandise/Presentation

• Price merchandise
• Stock shelves
• Support the planning, execute the displays, sign and inventory of weekly,

promotional, and seasonal merchandise

• Support the planning, execute the display and maintenance of off-shelf merchandise