Alejandro Alava Espinoza
Austin,TX
Summary
Goal-oriented in business management, Customer service that takes initiative to build cordial relationships with key customers and vendors. Analyzes sales figures, creates, and improves business procedures to increase company revenue. A professional with a bachelor’s degree in Business Development who is a strong problem-solving, considered an enthusiastic employee with great decision-making skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Account Executive
MHD ENTERPRISES
04.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Monitored key performance indicators to ensure continuous improvement in service quality.
- Coached and mentored junior team members, contributing to their professional growth and development.
- Implemented new protocols to optimize team performance and deliver consistent results.
Senior Store Manager
GM GUSTAVO MOSCOSO CIA. LTDA
05.2020 - 04.2022
- Exceeded sales targets consistently through proactive promotion of products/services while maintaining exceptional levels of customer service.
- Maximized profitability by analyzing sales trends, adjusting product offerings accordingly, and optimizing pricing strategies.
- Facilitated seamless transitions during new product launches by coordinating cross-functional teams in merchandising, marketing, purchasing, logistics planning efforts.
- Managed vendor relationships to negotiate competitive pricing and ensure timely delivery of products and supplies.
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays.
- Sourced materials to keep up with production goals and meet customer demands.
- Analyzed e-commerce data to identify trends, making informed decisions for inventory management and pricing adjustments.
Sales Associate
GM GUSTAVO MOSCOSO CIA. LTDA
08.2018 - 05.2020
- Helped customers complete purchases, locate items.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed cash register after end of shift to balance and record accurate transactions.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Assistant to the Chief Financial Officer
Farmayala Pharmaceutical Company
08.2016 - 12.2016
- Manage financial operations, budgeting, inventory, payrolls accounts payable, accounts receivable, tax fillings closing month.
- Assist the CFO with data entry and organized filing in the CRM.
- Ensured compliance with financial regulations by maintaining accurate records and regular audits.
- Handled confidential and sensitive information with discretion and tact.
Education
BBA - Business Administration and Management
Universidad Católica De Santiago Guayaquil
Guayaquil, Ecuador 11.2017
Skills
- Supplier Relationship Management
- Purchasing strategy
- Price Negotiation
- Goal-oriented mindset
- Product and service knowledge
- Teamwork and Collaboration
- Problem-solving skills
- Multitasking and Organization
- Critical Thinking
- Accounting Principles
- Auditing procedures
Certification
- Certification of cost of Possession, Operation and Maintenance, Management, and profitability of compact equipment.
- International Markets and Financial Operations using online platforms.
- Microsoft Office for Beginners
- E-Commerce for Entrepreneurs.
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Customer Account Executive
MHD ENTERPRISES
04.2022 - Current
Senior Store Manager
GM GUSTAVO MOSCOSO CIA. LTDA
05.2020 - 04.2022
Sales Associate
GM GUSTAVO MOSCOSO CIA. LTDA
08.2018 - 05.2020
Assistant to the Chief Financial Officer
Farmayala Pharmaceutical Company
08.2016 - 12.2016
BBA - Business Administration and Management
Universidad Católica De Santiago Guayaquil