Alejandro Arzaga
El Paso,TX
Summary
Dynamic team leader with a proven track record at Whataburger, excelling in staff training and problem-solving. Successfully enhanced customer satisfaction through effective complaint resolution and team motivation. Skilled in creating efficient schedules to optimize performance during peak hours, fostering a collaborative environment that drives operational excellence.
Overview
4
4
years of professional experience
Work History
Team Leader
Whataburger
03.2024 - Current
- Supervised team members to ensure high-quality customer service and operational efficiency.
- Trained new staff on company policies, procedures, and best practices for food safety.
- Created timetables to maximize workforce efficiency during high-demand periods.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty to brand standards.
Assistant Manager
Sonic Drive in
08.2021 - 03.2024
- Assisted in daily operations to ensure team productivity and efficiency.
- Maintained effective communication with staff.
- Coordinated training sessions for new employees on company policies and procedures.
- Resolved customer issues swiftly, contributing to improved satisfaction.
Education
High School Diploma -
Socorro High School
El Paso, TX06.2022
Skills
- Teamwork and collaboration
- Problem-solving
- Team motivation
- Staff training
- Coaching and mentoring
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Team Leader
Whataburger
03.2024 - Current
Assistant Manager
Sonic Drive in
08.2021 - 03.2024
High School Diploma -
Socorro High School