Alejandro Balcarcel
Citrus Heights,CA
Summary
Customer-focused IT professional with 8+ years of experience supporting customers, troubleshooting technology, and optimizing retail operations. Experienced in resolving hardware and software issues, configuring mobile devices, training employees, and improving operational processes. Recognized for delivering exceptional customer experiences while consistently exceeding performance goals. Currently pursuing an Associate of Applied Science in Information Technology (Networking) and seeking an IT Support, Help Desk, or Technical Support role.
Overview
1
1
Language
12
12
years of professional experience
Work History
Driver
Acura
- Coordinated timely vehicle deliveries following completed service appointments, ensuring a seamless customer experience.
Service Porter
Prime Auto Resources / BMW
- Supported vehicle preparation and technician workflow to improve service efficiency.
Sales Associate
Nike
- Achieved a 90% Nike Membership enrollment rate while maintaining an 80% average customer recapture rate, consistently exceeding store performance expectations.
Stockroom Lead
Banana Republic
- Led inventory organization and trained new team members while maintaining stock accuracy and operational efficiency.
Mobile Expert
Metro by T-Mobile
01.2026 - 05.2026
- Delivered technical support by troubleshooting device, software, account, and connectivity issues.
- Configured new devices, completed software updates, and verified functionality before customer delivery.
- Educated customers on device features and best practices, improving confidence and overall satisfaction.
- Maintained accurate inventory records while coordinating device repairs and replacements.
Mobile Expert / Key Holder
T-Mobile
03.2022 - 11.2025
- Won multiple store sales contests by consistently exceeding sales goals through consultative customer service.
- Resolved customer issues involving devices, software, accounts, and network connectivity.
- Trained and onboarded new employees on activations, inventory processes, store systems, and daily operations.
- Served as Key Holder, supporting daily operations while maintaining a high standard of customer service.
Parts Advisor
BMW
05.2021 - 01.2022
- Verified parts compatibility to improve order accuracy and reduce service delays.
- Coordinated repair-order parts requests to maximize technician productivity.
- Maintained inventory accuracy while supporting efficient daily service operations.
Store Operations Associate
T-Mobile USA
04.2014 - 03.2016
- Improved inventory accuracy from 47% to 99% within two months through process improvements and attention to detail.
- Selected for transfer to a higher-volume store to train new Operations Associates on inventory procedures and best practices.
- Managed inventory control, stock movement, and merchandising to support operational efficiency.
Education
Associate of Applied Science - Information Technology (Networking)
Purdue Global University
02-2026
Electronic Engineering Coursework - undefined
DeVry University
Skills
- Technical Troubleshooting
- End-User Support
- Customer Service & Support
- Hardware & Software Support
- Windows, Android & iOS Support
- Mobile Device Setup & Configuration
- Basic Networking
- Communication & Problem Solving
Additional Professional Experience
- Driver, Acura, Coordinated timely vehicle deliveries following completed service appointments, ensuring a seamless customer experience.
- Service Porter, Prime Auto Resources / BMW, Supported vehicle preparation and technician workflow to improve service efficiency.
- Sales Associate, Nike, Achieved a 90% Nike Membership enrollment rate while maintaining an 80% average customer recapture rate, consistently exceeding store performance expectations.
- Stockroom Lead, Banana Republic, Led inventory organization and trained new team members while maintaining stock accuracy and operational efficiency.
Languages
Spanish
Native or Bilingual
Timeline
Mobile Expert
Metro by T-Mobile
01.2026 - 05.2026
Mobile Expert / Key Holder
T-Mobile
03.2022 - 11.2025
Parts Advisor
BMW
05.2021 - 01.2022
Store Operations Associate
T-Mobile USA
04.2014 - 03.2016
Electronic Engineering Coursework - undefined
DeVry University
Stockroom Lead
Banana Republic
Sales Associate
Nike
Service Porter
Prime Auto Resources / BMW
Driver
Acura
Associate of Applied Science - Information Technology (Networking)
Purdue Global University