Holly Newell
san antonio,Texas
Summary
Hardworking professional with several years of professional driving experience. Well-organized in coordinating routes and loading vehicles. Excellent communication, customer service and multitasking skills with observant nature and strong safety focus. Valid license and clean driving history. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services, and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
10
10
years of professional experience
Work History
Driver
Door dash
San Antonio, Texas
09.2025 - Current
- Delivered food orders promptly to customer locations.
- Communicated with customers to ensure satisfaction and resolve issues.
- Navigated routes efficiently using GPS and mapping tools.
- Managed multiple orders simultaneously while prioritizing timely deliveries.
- Adhered to company policies and procedures related to safety and security standards.
- Followed safety protocols to ensure secure food transport.
Customer Service Representative
Qvc
San Antonio, Texas
09.2022 - 12.2024
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints through effective communication and problem-solving skills.
- Maintained accurate customer records in the order management system.
- Educated customers about product features and promotional offers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed positive relationships with customers through friendly interactions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Updated databases with new and modified customer data.
- Promoted available products and services to customers during service, account management and order calls.
Technical Support Representative
Apple
Tigard, Oregon
03.2016 - 08.2020
- Assisted customers with technical issues using Apple products and services.
- Diagnosed software problems through remote troubleshooting and guided users effectively.
- Collaborated with cross-functional teams to resolve complex customer inquiries promptly.
- Educated customers on features and functionalities of Apple devices and applications.
- Provided feedback to enhance product quality based on recurring customer concerns.
- Documented customer interactions accurately in the support ticketing system for follow-up.
- Troubleshot customer inquiries related to software and hardware issues.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Provided technical assistance to customers through phone, email and chat support.
- Resolved escalated customer service issues in a timely manner.
- Assisted customer in understanding products, components and systems using technical demonstration.
- Documented all activities related to technical support including processes, updates, changes made.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Developed and maintained strong relations with customers to meet quality expectations.
- Used remote login tools to assist clients with technical and product questions.
- Supported customers with online billing, access, and account issues.
- Served as first point of contact for incoming technical service calls and emails.
Education
High School Diploma -
Aloha High School
Aloha OR06-2003
Skills
- Order management
- Customer relationship management
- Time management
- Problem solving
- Effective communication
- Attention to detail
- Conflict resolution
- Data entry accuracy
- Product knowledge
- Technical support
- Documentation
- Tracking complaints
- Positive and professional
- Reading comprehension
- Order processing
- Account updating
- Complaint handling
- Typing proficiency
- Executive management support
- Empathy and patience
- Decision-making
- Problem resolution
- Call center experience
- Technical troubleshooting
- Remote assistance
- Software diagnostics
- Hardware support
- Product education
- Data entry
- Script adherence
- Active listening
- Remote support
- Product troubleshooting
- Data recovery
- Software installation
- Network diagnostics
- Complaint resolution
- Issue troubleshooting
Timeline
Driver
Door dash
09.2025 - Current
Customer Service Representative
Qvc
09.2022 - 12.2024
Technical Support Representative
Apple
03.2016 - 08.2020
High School Diploma -
Aloha High School