Alejandro Barrios
Hutto
Summary
Customer-focused Restaurant Manager with strong leadership and operational experience in fast-paced environments. Proven ability to manage daily operations, lead teams, control inventory, and deliver high-quality service. Bilingual in English and Spanish, with a strong interest in transitioning into the automotive industry or upscale hospitality environments where professionalism and customer experience are key.
Overview
6
6
years of professional experience
2019
2019
years of post-secondary education
Work History
Manager
Arepitas
Round Rock
04.2024 - 12.2025
- Led team in delivering exceptional customer service at Arepitas.
- Managed daily operations to ensure efficient workflow and productivity.
- Trained new employees on company policies and operational procedures.
- Coordinated inventory management to maintain stock levels and product availability.
- Developed schedules to optimize staff assignments and resource allocation.
- Implemented process improvements to enhance overall service quality at Arepitas.
- Resolved customer complaints swiftly to maintain satisfaction and loyalty.
- Collaborated with suppliers to ensure timely delivery of fresh ingredients.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Conducted performance reviews for team members.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Restaurant Waiter
Arepitas
Round Rock
10.2023 - 03.2024
- Provided attentive service to guests during busy dining hours.
- Managed customer orders using the restaurant's point-of-sale system.
- Collaborated with kitchen staff to ensure timely food delivery.
- Assisted in setting up dining areas for special events and promotions.
- Maintained cleanliness and organization of tables and dining spaces.
- Trained new staff on service standards and operational procedures.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
Sales Representative
AT&T
Austin
09.2023 - 10.2023
- Engaged customers to understand their needs and recommend appropriate solutions.
- Demonstrated products and services to enhance customer knowledge and satisfaction.
- Managed inventory levels to ensure product availability for customer demand.
- Collaborated with team members to achieve sales goals and improve service quality.
- Processed customer orders accurately and efficiently using company systems.
Cashier/Assistant Manager
Meño’s Mexican Grill
Killeen
05.2023 - 08.2023
- Assisted in training new cashiers on register operations and customer service.
- Managed daily cash drawer and ensured accurate cash handling procedures.
- Coordinated staff schedules to maintain optimal coverage during peak hours.
- Collaborated with management to implement promotional activities and displays.
- Ensured compliance with health and safety regulations in the dining area.
- Assisted customers with questions, complaints, and issues regarding their purchases or accounts.
- Processed payments from customers using various payment methods such as credit cards or cash.
- Performed duties of a cashier when needed during peak periods or staff shortages.
- Resolved customer disputes in a timely manner while adhering to company policies.
- Maintained accurate records of financial transactions using POS systems or manual registers.
Waiter/Cashier
La Taqueria Mexico #2
Killeen
10.2021 - 06.2022
- Provided exceptional customer service in a fast-paced dining environment.
- Took and processed orders accurately for dine-in and takeout customers.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted in training new waitstaff on restaurant procedures and menu items.
- Managed guest inquiries and resolved issues to enhance dining experience.
- Upsold menu items and daily specials to increase customer satisfaction.
- Handled payment transactions efficiently using point-of-sale system.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Checked with customers to ensure that they were enjoying their meals.
Cashier Team Lead
Gran Kunvala Restaurant
Maracaibo
11.2019 - 05.2021
- Supervised cashier team to ensure efficient transaction processing.
- Trained new cashiers on systems and customer service techniques.
- Managed cash register operations during peak service hours.
- Maintained accurate cash drawer balances throughout shifts.
- Answered customer questions and provided store information.
- Processed refunds and exchanges according to company policy.
Education
Nuestra Macarena
Maracaibo, ZuliaEnglish As Foreign Language
CEVAZ
Skills
- Customer service
- Staff training
- Inventory management
- Complaint resolution
- Budget monitoring
- Problem solving
- Staff management
- Expense tracking
- Team leadership
- Financial management
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Manager
Arepitas
04.2024 - 12.2025
Restaurant Waiter
Arepitas
10.2023 - 03.2024
Sales Representative
AT&T
09.2023 - 10.2023
Cashier/Assistant Manager
Meño’s Mexican Grill
05.2023 - 08.2023
Waiter/Cashier
La Taqueria Mexico #2
10.2021 - 06.2022
Cashier Team Lead
Gran Kunvala Restaurant
11.2019 - 05.2021
Nuestra Macarena
English As Foreign Language
CEVAZ