Alejandro Brown-Romero
Schenectady,NY
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Efficient Shift Supervisor aiming to increase value of company through excellent leadership. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with various equipment operations.
Overview
4
4
years of professional experience
Work History
Shift Superviror
Starbucks
10.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Conducted routine inspections to check quality and compliance with established specifications.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Managed staff hiring, training and supervision.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Implemented policies and standard operating procedures for continuous improvement.
- Supervised ongoing daily production phases.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Education
Bachelor of Science - Public Health
State University of Albany
Albany NY01-2026
Skills
- Safety reviews
- Attendance oversight
- Labor and food cost control
- Shift reporting
Timeline
Shift Superviror
Starbucks
10.2021 - Current
Bachelor of Science - Public Health
State University of Albany
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