Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Alejandro Castro

Miami,FL

Summary

I have been in patient transportation for over 30 years. My experience spans from running transports on the streets to Chief of Operations in the South Florida market, over seeing over 400+ employees with a call volume of 400+ transports a day. My career has afforded me the honor of Commanding the rescue efforts in such events as the aftermath of Hurricane Andrew, structure collapse, mass casualty incidents both small and large. I have served on several State Committees in both rule and statutory development. I have traveled throughout the United States developing coach training for Private and Public Emergency Services and testified as an expert witness in the area of Safety and Risk Management for EMS.

Overview

34
34
years of professional experience
1
1
Certification

Work History

EMS Operations Chief

Elite Medical Transportation LLC
Key Largo, FL
01.2021 - 06.2023
  • Supported business growth through strategic planning and process development.
  • Met customer service standards and expectations consistently by effectively communicating and actively listening.
  • Streamlined company processes and procedures while enhancing customer satisfaction.
  • Principal Liaison between Elite Medical Transport and local Fire agencies, Law Enforcement, Government and Hospitals.
  • Current and New Business Development and Expansion.
  • Chief of Communications, Operations, Logistics, Training and all field personnel EMT/Paramedics

Chief Executive Officer

Zuni Transportation
Miami, FL
01.2017 - 01.2021
  • Established foundational processes for business operations.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
  • Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
  • Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
  • Oversaw business-wide changes to modernize procedures and organization.
  • Communicated business performance, forecasts and strategies to investors and shareholders.
  • Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
  • Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.

Operations Director

American Medical Response, AMR
Miami, FL
11.1989 - 12.2016
  • Mentored and supervised diverse workforce, managing scheduling, development and performance management.
  • Mentored employees and offered constructive coaching and feedback for performance improvement.
  • Reviewed financial and operational reports on regular basis to make effective decisions.
  • Improved company revenue by collaborating with marketing, sales and service departments across organization.
  • Supervised operational processes and procedures for sales, supply chain management, distribution and resourcing.
  • Led, supervised and provided strategic direction for workforce of 400+ employees across Monroe County, Tampa, Miami-Dade, Key Largo and Broward County.
  • Achieved company goals through formalized training plans, coaching, and performance management.
  • Served Roles in EMT-P field Response, Communications Director, Safety and Risk Director, Chief Marketing Officer, Government Relations, EMS Chief

Education

Associate of Science - Health Administration

Miami Dade College
Miami, FL
07.1994

Skills

  • Operational Leadership
  • New Business Development
  • Staff Development
  • Revenue Growth
  • Interpersonal Savvy

Certification

  • Emergency Medical Treatment (EMT)
  • Cardiopulmonary Resuscitation (CPR)
  • Basic Life Support (BLS)
  • Emergency Vehicle Operator Course Instructor
  • Emergency Vehicle Operator Course Train the Trainer
  • Crisis Intervention Team (CIT)
  • Emergency Medical Dispatcher (EMD)
  • Association of Law Enforcement Emergency Response Trainer
  • Mass Casualty Incident ( Level 1, 2, and 3) Command Control

Languages

Spanish
Native or Bilingual

Timeline

EMS Operations Chief

Elite Medical Transportation LLC
01.2021 - 06.2023

Chief Executive Officer

Zuni Transportation
01.2017 - 01.2021

Operations Director

American Medical Response, AMR
11.1989 - 12.2016

Associate of Science - Health Administration

Miami Dade College
  • Emergency Medical Treatment (EMT)
  • Cardiopulmonary Resuscitation (CPR)
  • Basic Life Support (BLS)
  • Emergency Vehicle Operator Course Instructor
  • Emergency Vehicle Operator Course Train the Trainer
  • Crisis Intervention Team (CIT)
  • Emergency Medical Dispatcher (EMD)
  • Association of Law Enforcement Emergency Response Trainer
  • Mass Casualty Incident ( Level 1, 2, and 3) Command Control
Alejandro Castro
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