Alejandro Cert
Miami,FL
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Senior Field Claim Adjuster with over 37 years of experience in Automotive Industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
32
32
years of professional experience
Work History
Team Leader Florida SupplementTeam
Farmers Insurance Company
Miami
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Led team of 4 members while providing exceptional customer service.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Drove operational improvements which resulted in savings and improved profit margins
- Maintained energy and enthusiasm in fast-paced environment
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Adhered to social distancing protocols and wore mask or face shield
- Proved successful working within tight deadlines and fast-paced atmosphere
- Collaborated with all departments to achieve positive results.
- Demonstrated respect, friendliness and willingness to help wherever needed
Senior Field Claims Adjuster
Farmers Insurance Company
Miami, FL
08.2008 - Current
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Answered customer questions regarding deductibles.
- Prepared summaries of damage, payments and policy coverage.
- Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
- Answered questions posed by insured and attorneys.
- Documented all investigation activity and presented reports to management.
- Negotiated Material Damage, Property Damage and Comprehensive Claims settlement agreements to resolve disputes.
Field Adjuster
United Automobile Insurance Company
Miami, FL
11.2001 - 03.2008
- Reviewed bills, estimates and proofs of loss prior to making settlement and payment of claim.
- Solicited estimates and photographs on smaller losses with ADP.
- Made recommendations to manager on damages exceeding adjuster's authority.
- Updated claim database system with proper and adequate coding and documentation.
Business Owner
Body Shop Inc
Miami, FL
02.1998 - 11.2001
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
- Operated mobile paint solutions and paintless dent removal company vans and employees.
- Performed day to day body shop management duties and set schedules for staff on field repairs.
Body Shop Manager
Premier Auto Collision
Miami, FL
03.1994 - 07.1998
- Removed dents, filled in cracks and painted car exteriors to restore appearance and condition.
- Developed strong relations and partnerships with Dealership and aftermarket vendors and insurance companies to facilitate productive business dealings.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures and entering orders into work management system.
- Authored policies and procedures and actualized best practices and standards to increase performance, reduce downtime and generate new revenue.
- Established relationships with 6 automotive industry vendors for subcontracting glass repair, upholstery repair and vinyl decal installation.
- Implemented business development, customer service and maintenance strategies resulting in increased production yield.
- Managed Stelix system and associated software to maintain accuracy and completeness of service invoicing.
Body Shop Manager
Anthony Abraham Chevrolet
Miami, FL
01.1990 - 02.1994
- Removed dents, filled in cracks and painted car exteriors to restore appearance and condition.
- Developed strong relations and partnerships with [Type] vendors and insurance companies to facilitate productive business dealings.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures and entering orders into work management system.
- Authored policies and procedures and actualized best practices and standards to increase performance, reduce downtime and generate new revenue.
- Established relationships with 6 automotive industry vendors for subcontracting glass repair, upholstery repair and vinyl decal installation.
- Implemented business development, customer service and maintenance strategies resulting in increased production yield.
- Managed CCC EZ Est, Dealership Management system system and associated software to maintain accuracy and completeness of service invoicing.
Education
GED -
Miami Dade College
Miami, FLSkills
- Knowledgeable in CCC Pathways
- I Car Platinum Level 3
- University of Farmers High End Exotic Car Training
- Cellette Bench Training
- Accomplished Automotive Painter and Light Body Work
- Paintless Dent Removal Certified
- Over 10 years Dealership Service Department mechanical training
Timeline
Senior Field Claims Adjuster
Farmers Insurance Company
08.2008 - Current
Field Adjuster
United Automobile Insurance Company
11.2001 - 03.2008
Business Owner
Body Shop Inc
02.1998 - 11.2001
Body Shop Manager
Premier Auto Collision
03.1994 - 07.1998
Body Shop Manager
Anthony Abraham Chevrolet
01.1990 - 02.1994
Team Leader Florida SupplementTeam
Farmers Insurance Company
GED -
Miami Dade College