Shawn R. Murphy
Derry,NH
Summary
Detail-oriented auto damage appraiser offering 24 years of appraisal experience. Strong knowledge of insurance, fleet maintenance, transportation, logistics, damage repair processes and documentation. Communicative and assertive with commitment to accurate and timely appraisals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Fleet Asset Damage Specialist
Merchants Fleet
06.2022 - 06.2023
- Skilled at working independently and collaboratively in a team environment.
- Proficient in multiple fleet software applications, salesforce, TSD mobility solutions and super dispatch.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Reviewed body shop estimates, negotiated repairs and labor costs to reach an agreed figure.
- provided logistics support, transportation. collaborated with nationwide auctions and body shops once repairs were completed for the next client.
Body Shop Estimator
Prestige Auto Body
09.2021 - 12.2022
- Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
- Resolved problems, improved operations and provided exceptional service.
- Inspected new parts and areas of repair to verify correctness and quality.
- inspected vehicles torn down utilizing the blue printing process.
- Continued education at I-Car specializing in the blue printing process estimator courses.
Independent Auto Damage Field Appraiser
Northern New England Appraisals
12.2021 - 06.2022
- Completed appraisals on automobiles, light & heavy duty trucks, motorcycles and many other vehicle types.
- Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.
- Advised clients on plans for repairs, possible value of salvage parts and appropriate mechanics for repairs needed.
- Used ccc & mitchell estimating software to calculate damages and claim values.
- Inspected vehicles to evaluate necessary repairs and determine extent of damage.
- Negotiated completed damage estimates and repair costs.
- Determined salvage value on total-loss vehicle.
- Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
- Documented vehicle damage and submitted photographs and in-depth reports to claims department for effective processing.
Staff Auto Damage Field Appraiser
Plymouth Rock Assurance Corporation
12.2001 - 02.2021
- Inspected vehicles to evaluate necessary repairs and determine extent of damage.
- Liaised between car owners and insurance agencies about auto damage and insurance claims.
- Prepared insurance forms on behalf of customers, detailing damage details, car conditions and shop quotes.
- Negotiated completed damage estimates and repair costs.
- Evaluated practicality of repair as opposed to payment of market value of vehicle before accident.
Assistant Manager of Collision Center
Maaco Enterprises Inc Maaco Auto Pntg Bodywork Ctr
12.2000 - 12.2001
- Improved profit margins by streamlining operations and workflow.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Recognized by management for providing exceptional customer service.
- Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
Education
Platinum Status - Auto Damage Diagnostic, Repair/Refinish, Estimates
I-Car
I-car.comAuto Damage Appraiser Certificate - Auto Damage Repair, And Estimating
Minuteman Regional Vocational Technical School
Lexington, Ma.05.1999
Skills
- Customer service expertise
- Knowledgeable in multiple estimating software
- Claims inspections
- Repair process understanding
- Loss calculations
- Natural disaster experience
- CCC Pathways Appraisal Solutions
- Automotive component understanding
- Standard Operating Procedure
- Customer Satisfaction
- Service Quality
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Fleet Asset Damage Specialist
Merchants Fleet
06.2022 - 06.2023
Independent Auto Damage Field Appraiser
Northern New England Appraisals
12.2021 - 06.2022
Body Shop Estimator
Prestige Auto Body
09.2021 - 12.2022
Staff Auto Damage Field Appraiser
Plymouth Rock Assurance Corporation
12.2001 - 02.2021
Assistant Manager of Collision Center
Maaco Enterprises Inc Maaco Auto Pntg Bodywork Ctr
12.2000 - 12.2001
Platinum Status - Auto Damage Diagnostic, Repair/Refinish, Estimates
I-Car
Auto Damage Appraiser Certificate - Auto Damage Repair, And Estimating
Minuteman Regional Vocational Technical School
Licenses
- Commonwealth of Massachusetts Division of Insurance
Motor Vehicle Damage Appraiser
07/01/2000 to current license #13442
- State of Connecticut Insurance Department License
Motor Vehicle Property Damage-Auto Physical Damage
07-01-2003 to current license #001076029
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