Alejandro Cruz
Stamford,CT
Summary
Seasoned professional in elevating dining experiences at Fjord Fish Market, with expertise in conflict resolution and safe food handling to ensure exceptional guest satisfaction. Proficient in menu item recommendations and adept at managing high-volume settings, consistently enhancing customer service. Demonstrated ability to thrive in fast-paced environments while maintaining professionalism under pressure establishes a strong foundation for continued success in the hospitality industry. A passion for creating memorable dining experiences drives a commitment to excellence and customer-centric service.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Server/Bartender Supervisor
Harvest Greenwich
Greenwich, CT
01.2026 - Current
- Facilitated efficient service by accurately taking orders and delivering food and beverages to guests.
- Collaborated with kitchen staff to ensure timely meal preparation and adherence to quality standards.
- Managed bar inventory, ensuring proper stock levels and minimizing waste through effective organization.
- Trained new servers on menu knowledge, customer service protocols, and operational procedures.
Server/Bartender
Stamford Diner
Stamford, CT
09.2025 - 01.2026
- Collaborated with kitchen staff to ensure accurate order delivery and presentation.
- Enhanced guest experiences by recommending wine pairings and daily specials.
- Resolved customer complaints effectively, maintaining a positive dining atmosphere.
- Streamlined workflow processes to improve table turnover rates during peak hours.
- Bartender
Server/Bartender
Terra Gaucha
Stamford, CT
09.2025 - 12.2025
- Provided exceptional customer service in a fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely service and guest satisfaction.
- Trained in wine knowledge and proper wine service, including bottle presentation and opening, while consistently providing exceptional customer service and VIP experiences.
Server/Bartender
Mexicue
Stamford, CT
03.2025 - 09.2025
- Provided exceptional customer service, ensuring guest satisfaction through attentive and personalized interactions.
- Streamlined order processing, enhancing efficiency in food and beverage delivery during peak hours.
- Collaborated with kitchen staff to maintain communication, ensuring timely and accurate meal preparation.
- Trained new team members on menu offerings and service protocols, fostering a knowledgeable workforce.
- Held multiple roles including Host, Hostess, Server, and Bartender. Additionally, led and trained host staff during peak business periods, especially during the summer season.
Waiter
Fish Restaurant
Stamford, CT
06.2021 - 09.2022
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Experience in dish recommendations, food service, and excellent customer relations. Extensive experience as a waiter and assistant.
Customer Service and Manager
Fjord Fish Market
Greenwich, CT
09.2019 - 11.2021
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Waiter at private events with excellent customer service in luxury settings. Expert in seafood.
Restaurant Waiter
Riviera Maya Restaurant
Stamford, CT
11.2019 - 03.2020
- Assisted guests with making food and beverage selections.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Participated in banquets or catering functions held outside restaurant premises.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Education
Bachelor of Science - Computer And Information Sciences
Norwalk Community College
Norwalk, CT12-2021
Bachelor of Science - Computer And Information Sciences
Mexio University
Mexico City05-2016
Skills
- Menu item recommendation
- High volume dining
- Food spoilage prevention
- Food inspection
- Food presentation
- Tableside service
- Bill computation
- Conflict resolution
- Item promotion
- Tip calculation
- Safe food handling
- Cash handling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Education and Training
other,true,other
Timeline
Server/Bartender Supervisor
Harvest Greenwich
01.2026 - Current
Server/Bartender
Stamford Diner
09.2025 - 01.2026
Server/Bartender
Terra Gaucha
09.2025 - 12.2025
Server/Bartender
Mexicue
03.2025 - 09.2025
Waiter
Fish Restaurant
06.2021 - 09.2022
Restaurant Waiter
Riviera Maya Restaurant
11.2019 - 03.2020
Customer Service and Manager
Fjord Fish Market
09.2019 - 11.2021
Bachelor of Science - Computer And Information Sciences
Mexio University
Bachelor of Science - Computer And Information Sciences
Norwalk Community College