Alejandro De La Cruz
San Antonio,TX
Summary
Results-oriented General Manager with a proven track record of driving revenue growth, increasing operational efficiency, and improving customer satisfaction levels. Skilled in strategic planning, budget management, and team development. Adept at fostering a positive work environment and implementing effective operational processes to ensure business success.
Seeking a leadership opportunity to leverage expertise in driving business performance and achieving organizational goals while inspiring growth and development in others.
Overview
7
7
years of professional experience
Work History
Owner
Simply Lawn
04.2024 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Developed brand awareness by building the company website and SEO.
Owner
Simply Rentals
04.2024 - Current
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Established foundational processes for business operations.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
General Manager/Training Leader
Panda Express
05.2017 - 03.2024
- Managed all aspects of daily operations, including inventory management, budgeting, and vendor relationships
- Developed and implemented strategic operational plans to increase business efficiency and profitability Resulting in a 32% increase of sales year over year.
- Evaluated training effectiveness through feedback mechanisms and performance evaluations, continuously refining and improving training strategies to meet organizational goals for Manager Candidates and Associate level training. With 4 General Manager Promotions, 8 Assistant manager, and countless more entree level positions.
- Ranked 1 out of 60 colleagues for Overall Store KPI in 6 Period time frame
- 6 years of experience leading successful teams in the hospitality industry
- Proven track record of driving revenue growth, increasing operational efficiency, and improving customer satisfaction levels
- Skilled in strategic planning, budget management, and team development
- Adept at fostering a positive work environment and implementing effective operational processes to ensure business success
Education
Associates - Business administration/Management
San Antonio College
09.2024
Skills
- Communication
- Interpersonal Savvy
- Business Planning
- Hiring
- Market Planning
- Customer Relations
- Small business operations
- Relationship Building
- Employee Development
- KPI Management
- Team Leadership
References
- Luis Chaparro, Supervisor, 210-867-1401, 05/01/17, 03/31/24
- Anthony Paul Jara, Direct Supervisor, 915-346-9953, 08/01/23, 03/31/24
Timeline
Owner
Simply Lawn
04.2024 - Current
Owner
Simply Rentals
04.2024 - Current
General Manager/Training Leader
Panda Express
05.2017 - 03.2024
Associates - Business administration/Management
San Antonio College
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