ALEJANDRO DE LIMA

Customer Care Specialist

Coolibar | July 2024 – Present

• Manage a high volume of customer inquiries via phone, email, and live chat, ensuring prompt and accurate resolutions.
• Successfully resolve customer support tickets with a proven track record of problem-solving and customer satisfaction.
• Process orders, returns, and refunds while maintaining accurate and up-to-date customer records.
• Collaborate with multiple departments to resolve complex customer concerns and improve service efficiency.
• Document interactions and track customer trends to optimize workflow and enhance customer experience.

• Recruited and trained volunteers, expanding team capacity and improving performance
• Employed recruitment strategies to attract diverse and skilled volunteers
• Organized events to promote the Avus Tech Pals Program and build community engagement
• Managed administrative tasks using Excel, Word, and data entry
• Foster partnerships and collaborations
• Think strategically about outreach and engagement
• Reach and serve diverse communities

• Generated new business leads and drove sales growth through targeted prospecting and relationship-building
• Conducted needs assessments and presented tailored solutions to customers, increasing sales and customer satisfaction
• Developed and executed effective sales strategies to penetrate new markets and expand customer relationships
• Collaborated with cross-functional teams to launch new products and services, driving marketing and sales alignment
• Built and maintained a strong sales pipeline, ensuring consistent revenue growth and exceeding sales targets

• Generated high-quality leads through targeted cold calling and email campaigns
• Converted a significant portion of leads into sales appointments, exceeding the monthly quota
• Prospecting new customers and maintaining relationships resulting in new customer acquisitions
• Consistently exceeded lead generation targets

• Conducted site visits and assessments to understand customer needs and provide tailored irrigation solutions
• Collaborated with customers to design and implement efficient irrigation systems, ensuring optimal water usage and cost savings
• Identified and pursued new sales opportunities, driving revenue growth and expanding the customer base
• Built and maintained strong relationships with customers, ensuring high levels of satisfaction and loyalty
• Provided technical support and training to customers, ensuring successful installation and operation of irrigation systems