Alejandro Esquivel
North Hills,CA
Summary
Dedicated Courier with a strong focus on delivering packages efficiently while ensuring customer satisfaction. Skilled in route planning and time management to handle high delivery volumes, especially during peak seasons. Strong communicator with a proactive approach to addressing potential delays and enhancing delivery accuracy.
Overview
2026
2026
years of professional experience
Work History
Courier
FedEx
September 2014 - Current
- Delivered packages efficiently and accurately to residential and business addresses while maintaining high standards of customer service and professionalism.
- Acted as a Quality Service Agent, utilizing FedEx systems and Microsoft Excel to process Money-Back Guarantee (MBG) claims, including running macros to ensure accurate billing adjustments and reimbursements.
- Used proprietary billing software and computer systems to input, update, and reconcile customer payment information, ensuring timely and accurate account management.
- Provided frontline customer support, assisting clients with questions about deliveries, payment status, and shipping procedures, both in person and via phone or digital communication.
- Resolved service and delivery issues promptly to ensure customer satisfaction and uphold FedEx’s quality standards.
- Collaborated with team members and departments to streamline operations and enhance service performance, particularly during high-volume periods.
Student Veteran Education Representative
Los Angeles Valley College
Valley Glen
06.2011 - 06.2013
- Facilitated access to educational benefits for military veterans through accurate data entry in specialized software.
- Ensured timely processing of veterans’ education benefits to support academic pursuits.
- Guided veterans in understanding program options and aligning benefits with academic goals.
- Maintained confidential records in compliance with federal and organizational policies.
- Liaised between veterans and educational institutions to streamline benefits navigation.
Education
Associate of Science - Fire Science
Los Angeles Valley College
Valley Glen, CA06.2013
Skills
- Route planning
- Time management
- Customer communication
- Delivery accuracy
- Package prioritization
- Efficiency improvement
- Customer satisfaction
- Volume management
- Service quality
- Geographical familiarity
Timeline
Student Veteran Education Representative
Los Angeles Valley College
06.2011 - 06.2013
Courier
FedEx
September 2014 - Current
Associate of Science - Fire Science
Los Angeles Valley College