Alejandro Estrada
Command International Security
South Gate,CA
10
years of professional experience
1
Certification
Security Officer with a proven track record at Command International Security, skilled in incident reporting and emergency response. Recognized for enhancing surveillance techniques and reducing incident response times. Bilingual in English and Spanish, delivering superior customer service while maintaining a safe environment through effective threat management and conflict resolution.
Strong solid foundation in retail sales. Proven success in fostering customer engagement and driving revenue through personalized service. Demonstrated ability in product merchandising and inventory management.
Work History
Security Officer
3 Years- Implemented improvements in surveillance techniques to enhance overall security operations.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Examined doors, windows and gates to verify security.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Wrote detailed reports of all security breaches and investigations.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Security Officer
1 Year 9 Months- Monitored premises to ensure safety and security of staff and visitors.
- Conducted regular patrols to identify and address potential security risks.
- Responded promptly to incidents, maintaining calm and effective communication with emergency services.
- Documented incidents accurately in daily logs for reporting and analysis purposes.
- Enforced company policies and procedures to uphold security standards consistently.
- Collaborated with law enforcement during investigations to enhance incident resolution efforts.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Reported suspicious activities and persons to law enforcement.
Warehouse Worker
7 Months- Operated forklifts and pallet jacks to transport materials efficiently throughout the warehouse.
- Loaded and unloaded shipments, ensuring accurate inventory management and organization.
- Assisted in maintaining cleanliness and safety protocols within the facility to promote a secure work environment.
- Collaborated with team members to meet daily productivity targets while adhering to quality standards.
CAP 2 Associate
1 Year 10 Months- Operated material handling equipment to efficiently stock and organize merchandise.
- Assisted in maintaining inventory accuracy through regular cycle counts and adjustments.
- Collaborated with team members to optimize workflow and improve overall productivity.
- Ensured compliance with safety protocols while performing daily operational tasks.
- Supported loading and unloading of products, facilitating timely replenishment on sales floor.
- Contributed to cleanliness and organization of work area, promoting a safe environment.
Sales Associate
1 Year- Assisted customers in locating products and providing expert knowledge on automotive parts.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout experiences.
- Maintained organized inventory displays, enhancing product visibility and promoting sales.
- Responded to customer inquiries, delivering outstanding service and resolving issues promptly.
- Conducted regular stock checks to maintain optimal inventory levels and prevent shortages.
- Implemented effective merchandising strategies that increased product engagement among customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Assistant Manager
1 Year 3 Months- Assisted in daily operational management to ensure efficient service delivery and customer satisfaction.
- Coordinated staff schedules to optimize labor resources during peak hours and enhance productivity.
- Trained new team members on procedures, safety protocols, and customer service standards to improve team performance.
- Implemented inventory control measures to minimize waste and ensure product availability for customers.
- Monitored cash handling processes to maintain accuracy and reduce discrepancies in financial transactions.
- Resolved customer inquiries and complaints promptly to foster a positive dining experience and loyalty.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Team Member
10 Months- Assisted team in maintaining cleanliness and organization of work area
- Supported daily operations by preparing and serving products to customers
- Collaborated with colleagues to ensure efficient workflow during peak hours
- Learned and adhered to safety protocols and operational guidelines
- Engaged with customers to provide excellent service and address inquiries
- Participated in training sessions to improve product knowledge and skills
- Maintained inventory levels by restocking supplies as needed
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
No Degree
High School Diploma
Skills
Report writing
Incident reporting
Security guard license
General security
Detail-oriented
Superior customer service
Emergency response
Patrol operations
Complex Problem-solving
Conflict de-escalation
Conflict resolution techniques
FLUENT IN English & Spanish
Staff management
Threat management
Night and safe deposit procedures
Management
Customer service in Spanish & English
Customer service and engagement
Certification
Guard Card certificate
Power to arrest certificate
Firearm safety certificate
Driver license
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Security Officer
Command International Security
10.2023 - CurrentRead More
Security Officer
Brosnan Security
06.2021 - 03.2023Read More
Warehouse Worker
Fairway Staffing
07.2020 - 02.2021Read More
Sales Associate
AutoZone
01.2018 - 01.2019Read More
CAP 2 Associate
Walmart
10.2017 - 08.2019Read More
Assistant Manager
Little Caesars
07.2016 - 10.2017Read More
Team Member
Little Caesars
08.2015 - 06.2016Read More
Long Beach City College
No Degree
Read More
Marco Antonio Firebaugh High School
High School Diploma
Read More