Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alejandro Feliz

New York,NY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Ticket Sales Agent

Statue Of Liberty
New York , NY
04.2017 - Current
  • Balanced Point of Sale (POS) system daily and reported discrepancies to management for resolution
  • Stocked ticket sales counter with brochures, rack cards, and other promotional materials for guest use.
  • Directed guests to nearby attractions and distributed information on upcoming special events as part of the venue's marketing strategy.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet a wide range of customer needs.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Communicated with team members and management to obtain current information on venue attractions and related logistics.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Processed refunds and exchanges in accordance with company policy.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Food Runner

Blank Slate
New York , NY
01.2020 - 03.2020
  • Maintained speed of service for food orders while minimizing errors and complaints
  • Delivered correct food items to tables according to order documentation
  • Collaborated well with other food runners to deliver orders accurately
  • Cleaned and sanitized food preparation and serving areas
  • Greeted customers and provided outstanding customer service
  • Restocked food supplies in kitchen and organized storage areas
  • Cleared tables immediately after guests left in preparation for next party
  • Assisted with bussing tables and cleaning up spills
  • Answered customer questions about food and beverage items and assisted with menu selections
  • Monitored food and beverage supplies, assisting with restocking when needed
  • Arranged tables and chairs for special occasions and events.

Food Runner

Ruby Foo's
New York , NY
11.2015 - 09.2017
  • Maintained speed of service for food orders while minimizing errors and complaints
  • Delivered correct food items to tables according to order documentation
  • Collaborated well with other food runners to deliver orders accurately
  • Cleaned and sanitized food preparation and serving areas
  • Restocked food supplies in kitchen and organized storage areas
  • Trained and mentored newly hired employees to explain process flow and safety procedures
  • Assisted with bussing tables and cleaning up spills
  • Answered customer questions about food and beverage items and assisted with menu selections
  • Arranged tables and chairs for special occasions and events.

Food Runner

Warren 77
New York , NY
06.2014 - 10.2015
  • Maintained speed of service for food orders while minimizing errors and complaints
  • Delivered correct food items to tables according to order documentation
  • Cleaned and sanitized food preparation and serving areas
  • Greeted customers and provided outstanding customer service
  • Restocked food supplies in kitchen and organized storage areas
  • Garnished dishes and quickly delivered items to customers, minimizing wait times
  • Trained and mentored newly hired employees to explain process flow and safety procedures
  • Cleared tables immediately after guests left in preparation for next party
  • Assisted with bussing tables and cleaning up spills.

Barback

Manhattan Centre/Hammerstein Ballroom
New York , NY
03.2008 - 05.2013
  • Coordinated with servers and bartenders to maintain smooth operation of bar area
  • Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift
  • Greeted customers and provided friendly, knowledgeable service
  • Replaced empty kegs and soda syrups
  • Assisted in setting up and breaking down bar area for special events
  • Restocked ice, condiments, and snacks
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas
  • Learned how to make wide variety of mixed drinks
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly
  • Assisted with bussing tables and cleaning up spills
  • Established rapport with customers by providing friendly and attentive service.

Education

GED -

Benjamin Franklin High School
Coconut Creek, FL
06.2009

Skills

  • Bar and Beverage Restocking
  • Clean Dining Areas
  • Table Layout
  • Effective Multitasking
  • Heavy Lifting
  • Condiment Refilling
  • Restock Shelves
  • Food Preparation
  • Cleanliness Standards
  • Food and Beverage Preparation
  • Table Preparation
  • Strong Client Relations
  • Store opening and closing
  • Self-Motivated

Languages

Spanish, Native or Bilingual

Timeline

Food Runner

Blank Slate
01.2020 - 03.2020

Ticket Sales Agent

Statue Of Liberty
04.2017 - Current

Food Runner

Ruby Foo's
11.2015 - 09.2017

Food Runner

Warren 77
06.2014 - 10.2015

Barback

Manhattan Centre/Hammerstein Ballroom
03.2008 - 05.2013

GED -

Benjamin Franklin High School
Alejandro Feliz