Alejandro Feliz
New York,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Ticket Sales Agent
Statue Of Liberty
New York, NY
04.2017 - Current
- Balanced Point of Sale (POS) system daily and reported discrepancies to management for resolution
- Stocked ticket sales counter with brochures, rack cards, and other promotional materials for guest use.
- Directed guests to nearby attractions and distributed information on upcoming special events as part of the venue's marketing strategy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet a wide range of customer needs.
- Used POS system to enter orders, process payments, and issue receipts.
- Communicated with team members and management to obtain current information on venue attractions and related logistics.
- Performed cash, card, and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Food Runner
Blank Slate
New York, NY
01.2020 - 03.2020
- Maintained speed of service for food orders while minimizing errors and complaints
- Delivered correct food items to tables according to order documentation
- Collaborated well with other food runners to deliver orders accurately
- Cleaned and sanitized food preparation and serving areas
- Greeted customers and provided outstanding customer service
- Restocked food supplies in kitchen and organized storage areas
- Cleared tables immediately after guests left in preparation for next party
- Assisted with bussing tables and cleaning up spills
- Answered customer questions about food and beverage items and assisted with menu selections
- Monitored food and beverage supplies, assisting with restocking when needed
- Arranged tables and chairs for special occasions and events.
Food Runner
Ruby Foo's
New York, NY
11.2015 - 09.2017
- Maintained speed of service for food orders while minimizing errors and complaints
- Delivered correct food items to tables according to order documentation
- Collaborated well with other food runners to deliver orders accurately
- Cleaned and sanitized food preparation and serving areas
- Restocked food supplies in kitchen and organized storage areas
- Trained and mentored newly hired employees to explain process flow and safety procedures
- Assisted with bussing tables and cleaning up spills
- Answered customer questions about food and beverage items and assisted with menu selections
- Arranged tables and chairs for special occasions and events.
Food Runner
Warren 77
New York, NY
06.2014 - 10.2015
- Maintained speed of service for food orders while minimizing errors and complaints
- Delivered correct food items to tables according to order documentation
- Cleaned and sanitized food preparation and serving areas
- Greeted customers and provided outstanding customer service
- Restocked food supplies in kitchen and organized storage areas
- Garnished dishes and quickly delivered items to customers, minimizing wait times
- Trained and mentored newly hired employees to explain process flow and safety procedures
- Cleared tables immediately after guests left in preparation for next party
- Assisted with bussing tables and cleaning up spills.
Barback
Manhattan Centre/Hammerstein Ballroom
New York, NY
03.2008 - 05.2013
- Coordinated with servers and bartenders to maintain smooth operation of bar area
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift
- Greeted customers and provided friendly, knowledgeable service
- Replaced empty kegs and soda syrups
- Assisted in setting up and breaking down bar area for special events
- Restocked ice, condiments, and snacks
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas
- Learned how to make wide variety of mixed drinks
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly
- Assisted with bussing tables and cleaning up spills
- Established rapport with customers by providing friendly and attentive service.
Education
GED -
Benjamin Franklin High School
Coconut Creek, FL06.2009
Skills
- Bar and Beverage Restocking
- Clean Dining Areas
- Table Layout
- Effective Multitasking
- Heavy Lifting
- Condiment Refilling
- Restock Shelves
- Food Preparation
- Cleanliness Standards
- Food and Beverage Preparation
- Table Preparation
- Strong Client Relations
- Store opening and closing
- Self-Motivated
Languages
Spanish, Native or Bilingual
Timeline
Food Runner
Blank Slate
01.2020 - 03.2020
Ticket Sales Agent
Statue Of Liberty
04.2017 - Current
Food Runner
Ruby Foo's
11.2015 - 09.2017
Food Runner
Warren 77
06.2014 - 10.2015
Barback
Manhattan Centre/Hammerstein Ballroom
03.2008 - 05.2013
GED -
Benjamin Franklin High School
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