Alejandro Flores
Fox Point ,WI
Summary
Dynamic leader with proven expertise in workforce management and OSHA-30 certification, adept at driving team performance and enhancing customer service. At Stanley Steemer International, spearheaded initiatives that significantly improved marketing strategies and customer relations, while fostering a high-performing team environment. Skilled in conflict resolution and negotiation, consistently achieving goals within budget constraints.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
Stanley Steemer International
10.2019 - 12.2024
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Defined clear targets and objectives and communicated to other team members.
- Improved marketing to attract new customers and promote business.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Controlled costs to keep business operating within budget and increase profits.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Forklift Operator
Pilot Freight Services
02.2018 - 10.2019
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Ensured timely delivery of products by accurately picking orders from storage areas.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Streamlined order processing by accurately updating inventory management software.
- Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
- Inspected equipment for defects and performed repairs or maintenance tasks.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Minimized product damage through careful maneuvering and transporting of fragile items.
Education
High School Diploma -
Proviso West High School
Hillside, IL06-2005
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- OSHA -30 Certified
- Staff management
- Task delegation
- Conflict resolution
- Workforce management
- Performance evaluations
- Negotiation
Certification
- DOT Certified
- OSHA Certified
- Forklift Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
Stanley Steemer International
10.2019 - 12.2024
Forklift Operator
Pilot Freight Services
02.2018 - 10.2019
- DOT Certified
- OSHA Certified
- Forklift Certification
High School Diploma -
Proviso West High School
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