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Alejandro Gamborino
Boca Raton,FL
Work Preference
Summary
Results-oriented Agent with expertise in managing complex transactions and client negotiations. Strong track record in building client relationships, enhancing sales performance, and ensuring satisfaction. Known for strategic planning and effective problem-solving in high-pressure environments.
Overview
1
1
Language
1
1
Certification
17
17
years of professional experience
Work History
FL Customer Success Agent
Humana
, FL
01.2025 - Current
- Facilitated Medicare Insurance enrollments using a consultative style to align Seniors with appropriate medical, dental, and vision plans.
- Explain plan benefits, coverage details, claims, and carrier communications in simple terms.
- Address eligibility, disenrollment, claims concerns, and plan transitions.
- Encouraged member engagement and satisfaction through personalized phone interactions.
- Partnered with sales, care teams, and support networks to facilitate seamless member experiences.
- Ask compliant questions to uncover social or situational factors affecting healthcare choices.
- Worked from home to support team operations and client interactions.
INTERPRETER/TRANSLATOR
Self Employed Services
Boca Raton, Florida
01.2010 - Current
- Interpreted for government agencies and private companies to support clear communication.
- Translated diverse documents to improve client understanding and accessibility.
- Checked translations of technical terms and terminology for accuracy and clarity.
- Used simultaneous and consecutive interpretation techniques for live assignments.
- Handled technical, legal, and medical terminology with care.
- Translated legal deeds, contracts, agreements, laws, regulations, marketing research, business proposals, and international tender documents.
- Marketing research, business proposals, and International tender documents.
- Translated documents for self-employed clients across legal, business, and personal needs.
License Benefit Counselor
Mercer Marsh McLennan
, FL
01.2023 - 01.2024
- Conducted eligibility and needs analysis, recommending suitable plans tailored to individual participant needs and facilitating informed decision-making.
- Effectively and empathetically communicate the cost and benefits of multiple insurance plans over the phone.
- Utilized consultative approach to assess customer insurance needs and determine eligibility.
- Work through the schedule and inbound calls with patience and emphasis on service, not call volume.
- Collaborated with diverse team members to improve service delivery and customer satisfaction.
- Adhere to all legal regulations.
Medicare Sales Field
Careplus
Palm Beach, FL
01.2022 - 01.2023
- Informed customers about Medicare plans and coverage options to facilitate informed decision-making.
- Assisted seniors in selecting Medicare plans aligned with medical needs and budget constraints.
- Explaining the benefits of Medicare Advantage and Supplement plans, which allow subscribers to receive all their healthcare services through one company.
- Explaining Medicare Advantage plan coverage, including drug coverage, and supplemental benefits such as dental, and vision.
- Guided customers on prescription drug discounts and facilitated enrollment in coverage plans.
- Providing information about eligibility requirements for government programs such as Medicaid or the Childrens Health Insurance program (CHIP)
- Engaged with seniors at community events to promote Medicare services and build client relationships.
Medicare Sales Insurance
SELECTQUOTE
, FL
01.2021 - 01.2022
- Recommended supplemental insurance options, clarifying prescription drug, vision, hearing, and dental policies to enhance client understanding.
- Performed sales duties, including prospecting, networking, and relationship management, achieving quotas and implementing member retention strategies.
- View clients' health care plans and help them evaluate their needs against the services and coverage they are eligible to receive.
- Conducted educational sessions and addressed inquiries, managing discussions and transactions with professionalism and ethical standards.
- Strong communication skills are crucial, as is the ability to present complex information clearly and engagingly.
- Self-motivated, assertive, and persuasive, with good follow-through and the ability to pay attention to details.
- Worked remotely from a home office to manage tasks efficiently.
Education
Associate of Science -
The University of Texas At San Antonio
San Antonio, TX06-1990
Skills
- Medicare enrollment
- Eligibility verification
- Benefits counseling
- Claims resolution
- Insurance sales
- Consultative selling
- Sales closing
- Customer relationship management
- Customer service
- Customer support
- Lead generation
- Carrier relations
- Bilingual communication
Languages
Spanish
Professional
Certification
- Life, Health and Annuities
- Certified ESL Instructor
Affiliations
- Community services, Elderly care, Professional services.
Timeline
FL Customer Success Agent
Humana
01.2025 - Current
License Benefit Counselor
Mercer Marsh McLennan
01.2023 - 01.2024
Medicare Sales Field
Careplus
01.2022 - 01.2023
Medicare Sales Insurance
SELECTQUOTE
01.2021 - 01.2022
INTERPRETER/TRANSLATOR
Self Employed Services
01.2010 - Current
Associate of Science -
The University of Texas At San Antonio