Taylor Ferraro
Tampa
Summary
Dynamic leader with a proven track record at Braid Insurance Group Inc., adept in staff management and sales coordination. Excelled in boosting company growth by implementing strategic sales techniques and fostering client relationships. Skilled in personal training and office management, achieving over 100% of sales goals through effective team coaching and customer service excellence Insurance industry professional experienced in marketing and sales of multiple lines of insurance and insurance claims services. Energetic and enthusiastic with demonstrated success in fast-paced and deadline driven environments. Collects and analyzes data, provide cost-effective solutions and meet the needs of clients by recommending suitable insurance products to provide financial security.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Licensed Sales Agent
Elite Insurance Partners
Tampa
07.2025 - Current
- Educated clients about Medicare plans and coverage options.
- Assisted clients with enrollment and application processes for Medicare benefits.
- Presented and clearly explained insurance policy options based on clients' needs and goals.
- Consulted clients to assess their life insurance needs and preferences.
Team Lead- Insurance Sales Agent
Braid Insurance Group Inc.
02.2023 - 11.2024
- Assessed client needs to provide tailored property insurance solutions.
- Reviewed policy terms to ensure compliance with regulations and standards.
- Analyzed customer needs and provided customized advice on selecting suitable car insurance plans.
- Evaluated market conditions for different types of insurance products such as auto, home, health care.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
Personal Training Manager
Planet Fitness
01.2023 - 01.2024
- Developed training programs to enhance client fitness experiences and satisfaction.
- Coordinated staff schedules to optimize personal training availability for members.
- Monitored client progress and provided feedback to trainers for improved service.
- Implemented marketing strategies to promote personal training services within the gym.
- Collaborated with management to align fitness programs with company goals and initiatives.
- Developed and implemented training programs for personal trainers to ensure they are up-to-date with the latest fitness trends and safety protocols.
Fitness Sales Director
LA Fitness/ Esporta
04.2022 - 12.2022
- Supervised and trained fitness staff on best practices.
- Developed and implemented member engagement initiatives.
- Maintained equipment and ensured safety standards were met.
- Designed fitness assessments tailored to individual needs.
- Collaborated with marketing to promote new programs and events.
- Analyzed member feedback to enhance service offerings.
Lead Personal Trainer/ Fitness Sales Director
Youfit
03.2020 - 03.2022
- Organized group classes for small groups or large groups depending on client's preferences.
- Maintained files detailing personal fitness regimens, records, and contracts in newly-implemented system to keep client information current.
- Provided instruction in stretching techniques to improve flexibility and reduce risk of injury.
- Resolved member and guest complaints or notified supervisor for solutions.
- Explained and taught proper use of weights, exercise bands and other fitness equipment.
Front Desk Manager
Pearl Salon
01.2019 - 02.2020
- Coordinated communication between clients and stylists to ensure smooth service flow.
- Trained new front desk staff on customer service protocols and salon procedures.
- Implemented client feedback processes to enhance service quality and satisfaction.
- Oversaw cash handling procedures and ensured accurate daily financial reporting.
- Managed guest check-in and check-out procedures, reservations, and payments.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
Real Estate Office Manager
Nancy Alexander
01.2016 - 12.2018
- Advised clients on property investment strategies and market trends.
- Facilitated client meetings to discuss needs and preferences for properties.
- Coordinated with attorneys, inspectors, and mortgage brokers for seamless transactions.
- Guided clients through the buying process, ensuring compliance with regulations.
- Built strong relationships with clients through excellent communication and support.
Education
High School Diploma -
H.B Plant
Tampa, FL2018
Some College (No Degree) - Business Administration And Management
University of South Florida
Tampa, FLSkills
- Medicare enrollment
- Medicare compliance
- Insurance compliance
- Customer relationship management
- Team leadership
- Training development
- Market trend analysis
- Upselling strategies
- Client retention
- Referral management
- Insurance sales strategy
- Industry regulations
- Claims evaluation
- Fitness assessment
- Personal training
- Program development
Accomplishments
- Maintained a job as an office manager for a succeeding real estate company led by Nancy Alexander one of the top performing real estate agents in Tampa Bay.
- Started in a management position for the most sought after Salon in the heart of downtown Tampa. Quickly was able to rebuild our social media platform, resulting in an increase of sales month after month.
- Top Personal Trainer every week for Youfit and quickly became the lead trainer. Always exceeded my sales goals. I was to go to for any Youfit event. I learned to brand myself and build rapport with all my clients assuring they would be repurchasing training packages. I found a love for sales and customer retention.
- Top performer in sales for over three major branded fitness companies
- Team sales lead for the First insurance company I worked for. Quickly became the lead sales agent. Consistently was the top producer. Learned to oversee other agents and help teach sales strategies and closing techniques.
Certification
- National Academy of sports medicine personal training license
- ISSA Certified personal trainer
- CPR certified
- 215 insurance license
- 440 insurance license
Hobbies and Interests
- Fitness including Pilates, yoga, boxing, and resistance training
- Shopping and trendy fashion styles
- Self-help books and learning how to increase productivity through time management
- Social media platform marketing
- Sales and building new business by networking
Volunteering
- Metropolitan Ministries
- Grace family Church
References
- Nancy Alexander 813-610-0788
- David Canady 1-478-787-5232
- Biley Riley 727-247-7753
- Rob McGaffigan 1-906-398-7152
Timeline
Licensed Sales Agent
Elite Insurance Partners
07.2025 - Current
Team Lead- Insurance Sales Agent
Braid Insurance Group Inc.
02.2023 - 11.2024
Personal Training Manager
Planet Fitness
01.2023 - 01.2024
Fitness Sales Director
LA Fitness/ Esporta
04.2022 - 12.2022
Lead Personal Trainer/ Fitness Sales Director
Youfit
03.2020 - 03.2022
Front Desk Manager
Pearl Salon
01.2019 - 02.2020
Real Estate Office Manager
Nancy Alexander
01.2016 - 12.2018
High School Diploma -
H.B Plant
Some College (No Degree) - Business Administration And Management
University of South Florida