Alejandro Garcia
Brownsville,TX
Summary
Dedicated, honest, humble and a Leader who motivates others. Focus and strategic planner enjoys working especially knowing I can help out and impact other lives. I have great skills , I am a peoples person, and I have worked in Apartments, Businesses, call center, schools, Programs and Refineries.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Advance Call Center Technologies
Brownsville, TX
02.2023 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Next Gen Coordinator
Cross Church
, TX
08.2024 - 01.2025
- provides administrative support for the Central NextGen Pastor and the department
- Follow up on administrative details that are decided in team meetings.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Communicate, remind, and post important dates & details to the Campus Staff on each campus.
- Oversee the programming and editing process (ProPresenter, Planning Center, etc.)
Leasing Manager
GVA Management
Brownsville, Texas
01.2022 - 11.2022
- Received, checked and processed applications for new leases.
- Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
- Marketed and advertised vacancies on media and advert channels to attract potential tenants.
- Ran background checks on potential tenants to evaluate criminal records and credit statuses.
- Provided potential tenants tours of properties.
- Oversaw daily operations, maintenance and administration of various properties.
Youth Care Worker
Southwest Key Programs- Casa Padre
Brownsville, Texas
06.2018 - 11.2020
- Oversaw daily routines of youth in placement and delivered services related to basic human needs.
- Mentored and supported young people through collaborative activities and social programs.
- Supervised youth recreational activities and facilitated workshops surrounding self-development, education and employment.
- Maintained cleanliness of youth facilities and rooms.
- Reported incidents that negatively affected child safety.
Assistant Shift Leader
Southwest Key Programs- Casa Padre
Brownsville, TX
08.2019 - 10.2020
- Trained and mentored employees, offering assistance and insight into completing job tasks when needed.
- Supervised team of 120 employees in Casa Padre establishment, maintaining positive and productive atmosphere to enhance employee experience.
- Checked building areas to verify working order and cleanliness.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
Cooling Tower Technician
SPX Cooling Technologies Inc.
Baytown, TX
09.2017 - 05.2018
- Maintained safe working environment with proper execution of HVAC guidelines and usage of PPE equipment.
- Attended employee meetings and training to learn about new techniques, trends and technologies.
- Exercised critical thinking and problem-solving skills in urgent situations.
- Defined team directions and provided guidance to members.
- Coordinated and managed various programs or projects to achieve established objectives.
Youth Choir Coach
IDEA Public Schools
Brownsville, Texas
08.2014 - 05.2016
- Taught students how to sing with instruction on harmonizing, correct posture and vocal exercises.
- Led special musical events including concerts, musical dramas, Vacation Bible School and seasonal services.
- Worked with children of different ages and molded teaching methods to align with age and skill level.
- Taught art history and theory and delivered practical instruction on painting and drawing.
- Monitored performance, assisted students to promote growth and assigned grades.
Education
High School Diploma -
IDEA Frontier
Brownsville, TX05.2014
Some College (No Degree) -
Texas Southmost College
Brownsville, TXSkills
- Department Planning
- Fair Housing Laws Knowledge
- Client Relations
- Decision Making
- Contract Negotiation
- Incidents Management
- Improvement Plan Knowledge
- Experience in Leadership
- Supervision & Leadership
- Friendly, Positive Attitude
- Customer Service
- Computer Skills
- Problem Resolution
- Reliable & Trustworthy
- Planning & Organizing
- Sales expertise
- Call Center Operations
- Credit card payment processing
Timeline
Next Gen Coordinator
Cross Church
08.2024 - 01.2025
Customer Service Representative
Advance Call Center Technologies
02.2023 - Current
Leasing Manager
GVA Management
01.2022 - 11.2022
Assistant Shift Leader
Southwest Key Programs- Casa Padre
08.2019 - 10.2020
Youth Care Worker
Southwest Key Programs- Casa Padre
06.2018 - 11.2020
Cooling Tower Technician
SPX Cooling Technologies Inc.
09.2017 - 05.2018
Youth Choir Coach
IDEA Public Schools
08.2014 - 05.2016
High School Diploma -
IDEA Frontier
Some College (No Degree) -
Texas Southmost College