Alejandro Garcia
San Antonio
Summary
I enjoy taking on new challenges each day and stay calm and focused even in fast-changing or stressful situations. Whether I’m working on my own or with a team, I bring strong values, a positive attitude, and a goal-driven work ethic to everything I do.
Overview
4
4
years of professional experience
Work History
Member Service Representative
USAA
San Antonio
04.2025 - Current
- Relationship Building & Member Engagement: I build strong rapport and trust-based relationships with members by providing personalized credit card servicing support tailored to their unique financial needs and goals.
- CC Product Guidance: Guide members through the credit card application process, recommending products that align with both short-term and long-term financial objectives.
- Empathetic Customer Service: Deliver exceptional customer service by utilizing empathy, active listening, and clear communication to resolve concerns and enhance the member experience.
- Digital Access Support: Proactively assist members with creating and managing secure online credentials, ensuring smooth access to digital tools for account management.
- Financial Guidance: Educate members on interest rates, payment structures, and financial best practices to empower informed decision-making.
Guest Advocate
Super Target
San Antonio
04.2022 - 04.2025
- Career Progression & Leadership: I started as a cashier, then a Service Advocate within a week, and then promoted to G.A. within three months (1 of 6), leading the team with Expert Customer Service training and efficient work ethic.
- Team Management & Responsibilities: Oversee up to 25+ team members, assign tasks, manage breaks/lunches, and step in as store lead when needed, handling cash audits and deposits with Garda, as well as the responsibility of cash recycling at the end of each weekday.
- Cross-Department Training: Proactively sought training in other departments to broaden skillset and experience, starting with Fulfillment (shipping/prepping orders) and then General Merchandise.
- Commitment to Customer Satisfaction & Flexibility: I enjoy taking on separate roles, adapting to various tasks, and prioritizing customer satisfaction with strong problem-solving skills.
Education
Bachelor's - Communication
University of Texas at San Antonio
San Antonio, TXSkills
- Hardworking
- Punctual and Reliable
- Efficient Communicator
- Quick Thinker
- Trained in Facilitation
- Critical Thinking
- Coachable
- Relationship Building
- Empathetic
- Problem Solving
Accomplishments
- Aided 3 new onboarding teams in Pipeline.
- Actively assisting impacted members by taking on GSD Loan Applications.
- Was named an MSR of the Month, October 2025.
References
- Brendon Yeich, MANAGER, Brendon.yeich@usaa.com
- David Garcia, FACILITATOR, David.garcia3@usaa.com
Languages
- English
- Spanish
Timeline
Member Service Representative
USAA
04.2025 - Current
Guest Advocate
Super Target
04.2022 - 04.2025
Bachelor's - Communication
University of Texas at San Antonio