Klayton Everhart
Pensacola,USA
Summary
As an outgoing and vibrant individual, I have developed strong leadership skills through my experience as a member of my high school baseball team, reaching the state level. Being part of a team has taught me the importance of collaboration and working towards a common goal. I thrive on learning new things and embracing challenges. With a proven background in enhancing member satisfaction and addressing concerns promptly, I am knowledgeable in the desired position. My valuable experience in managing member inquiries and resolving issues efficiently, combined with effective communication and problem-solving skills, enables me to contribute to the achievement of team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Member Service Representative
TEKsystems
04.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
Irrigation Laborer
Foxworth and Moore irrigation
11.2022 - 01.2024
- Focused irrigation laborer with experience in installations, repairs and maintenance for various commercial and residential customers while staying focused on each task and demonstrating time management skills
- Duties include:
- Installing irrigation lines, including trenching, and laying pipe/conduit
- Troubleshooting and replacing faulty sprinkler valves
- Test system for issues or some people say could say assist with testing of system for issues
- Landscape areas as needed
- Performed other duties as assigned
- Worked on various commercial projects such as OWA, The Warf, and Pandion Ridge
Cook/Server
DRIFT
08.2022 - 11.2022
- Many early days and late nights preparing the food, cooking, and serving close to 200 customers per day
- I would take care of customers with the best service while doing whatever I needed to do to make their experience worthwhile
- Take care of any customer needs
- Take orders and be fast and reliable
- Cook and clean whenever I needed too
- Put the customers first in any thing I'd do
- Do whatever management needed me to do
Server/Cook
Casino Beach Bar and Grill
03.2020 - 11.2022
- I took multiple food and drink orders and took care of any customer needs
- I was always aware of the daily specials and would take care of 250+ customers a day
- Take care of any customer needs
- Take orders and be fast and reliable
- Cook and clean whenever I needed too
- Put the customers first in any thing I'd do
- Do whatever management needed me to do
Server
BROUSSARD'S RESTAURANT
02.2020 - 03.2020
- A fast paced environment
- Taking orders, bringing drinks and food, and money transactions
- Cleaned up any messes that were made
- While taking care of 200+ customers a day
- Take care of any customer needs
- Take orders and be fast and reliable
- Cook and clean whenever I needed too
- Put the customers first in any thing I'd do
- Do whatever management needed me to do
Server
Chick-fil-A
12.2019 - 02.2020
- I would have to multi-task and take multiple orders while having to prepare the meals for the costumers
- I also took care of 500+ customers per day
- Work the register
- Take care of any of the customers needs
- Work the To-go and takeout section
- Make any food or drink orders that I needed to do
- Clean up when needed
- Do any task that management asked me to do
Server
ACTS Retirement Life Communities
02.2019 - 10.2019
- My position was mostly server, but I learned how to expo and was a food runner as well
- I know how to get around a busy restaurant and manage time well
- The customers there were all over the age of 70
- I would have to put all their needs in front of mine and do whatever they asked of me
- I took care of them and their priorities
- Took and memorized orders
- Greeted customers and guests
- Handled a high volume of customers regularly
Education
Associate in Arts (AA) - Business Management
Pensacola State College
Pensacola, FL05.2020
Skills
- Customer Service
- Taking calls
- Assisting members
- Organizational Skills
- Restaurant experience
- Hardworking
- Dedicated
- Motivated
- POS
- Kitchen Experience
- Upselling
- Power tools
- Sales
- Cooking
- Microsoft Office
- Food Preparation
- Fast learner
- Cash handling
- Typing
- Verbal
- Writing skills
- Negotiation
- Leadership
- Communication skills
- Research
- Knowledge management
- Assembly
- Construction
- Heavy lifting
- Computer skills
- Cleaning
- Training & development
- Carpentry
- Budgeting
- Financial Transactions
- Credit Union Knowledge
- Call center experience
- Escalation Handling
- Policy understanding
Certification
- Food Handler Certification
- Driver's License, 08/01/23, 10/31/31
References
- Chris Zajac
- Micheal Blount
Personal Information
Authorized To Work: US
Timeline
Member Service Representative
TEKsystems
04.2024 - Current
Irrigation Laborer
Foxworth and Moore irrigation
11.2022 - 01.2024
Cook/Server
DRIFT
08.2022 - 11.2022
Server/Cook
Casino Beach Bar and Grill
03.2020 - 11.2022
Server
BROUSSARD'S RESTAURANT
02.2020 - 03.2020
Server
Chick-fil-A
12.2019 - 02.2020
Server
ACTS Retirement Life Communities
02.2019 - 10.2019
Associate in Arts (AA) - Business Management
Pensacola State College
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