Corina Rivera
Montgomery,IL
Summary
I have worked in a bank since 1988. I started as a teller and worked my way up to Assistant Teller Supervisor, Teller Supervisor then to Teller Manager. I am dependable, able to multi-task and maintain a low turnover rate. As a financial service rep I was always in the top two or three for cross sales. I submitted accurate loan applications and followed policies and procedures when opening accounts for new members.
Overview
37
37
years of professional experience
Work History
Member Service Representative
Fox Valley Credit Union
10.2021 - 01.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Resolved customer issue.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Verified customer identification and documentation for compliant transactions.
- Educated and engaged customers with new bank products and services.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Identified and resolved discrepancies and errors in customer accounts.
- Managed timely and effective replacement of damaged or missing products.
Financial Service Representative
Earthmover Credit Union
06.2015 - 07.2021
- Created new customer accounts, such as checking, savings, and credit lines
- Provided excellent customer service by being prompt, accurate, and courteous
- Inputed accurate consumer loan applications
- Provided coin and currency to tellers as needed
- Investigated and resolved customer complaints about personal savings, checking, and credit card accounts
- Excellent cross sale skills
- Completed Title work
- Approved checks and answered questions for tellers
Teller Manager
Old Second National Bank
10.1999 - 04.2015
- Managed tellers and Teller Supervisors
- Submitted reports in a timely manner
- Scheduled staff accordingly
- Completed Annual Performance Appraisals
- Ordered vault cash and maintained cash levels
Teller
Firstar Bank
07.1996 - 08.1999
- Cash checks and disburse funds after ensuring that signatures are correct, that written and numerical amounts are consistent, and that accounts are adequately funded
- Educated customers about new services and products
- Completed highly accurate, high-volume money counts using both manual and machine-driven methods
Teller Supervisor
Old Second National Bank
07.1988 - 08.1996
- Counted cash drawers and deposited money in the bank
- Provided high-level customer service through a friendly approach, strong professionalism, and timely assistance with customer transactions
- Customer transactions, such as deposits, withdrawals, money orders, and checks, were handled by me
- Followed all procedures involving financial and customer information to avoid possible data breaches and misuse
- Remained poised and professional even in high-stress situations and when dealing with irate individuals
Education
High School Diploma -
Welch High School
Welch, WV01.1969
Skills
- Multi-Task Management
- Exceptional customer service
- Hardworking mentality
- Safe and vault operation
- Excellent cross sale skills
Timeline
Member Service Representative
Fox Valley Credit Union
10.2021 - 01.2025
Financial Service Representative
Earthmover Credit Union
06.2015 - 07.2021
Teller Manager
Old Second National Bank
10.1999 - 04.2015
Teller
Firstar Bank
07.1996 - 08.1999
Teller Supervisor
Old Second National Bank
07.1988 - 08.1996
High School Diploma -
Welch High School
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