Britley Washington
Palm Bay
Summary
Committed to providing world-class customer service while remaining professional. Excellent computer skills and telephone etiquette are required. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities.
Overview
13
13
years of professional experience
Work History
Member Service Representative
Acara Solutions
04.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Identified member needs and presented suitable solutions for enhanced satisfaction.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Delivered exceptional service complying with company policies.
Financial Services Agent
Amscot Financial
01.2022 - 09.2023
- Assisted customers in completing paperwork for loan applications.
- Maintained friendly front-line coverage by greeting and assisting walk-in customers, promoting good first impressions with clients.
- Assessed customer needs and recommended appropriate loan products and services
- Provided excellent customer service by addressing inquiries in a timely manner.
Call Center Agent
MCI
03.2016 - 06.2020
- Followed company policies and scripts to ensure that call-time and quality standards were met on a consistent basis
- Provided product and service details and information to customers.
- Taught customers how to use company systems, fill out forms, and get the services they wanted.
- Provided a superior customer experience in order to build a loyal customer base.
Order Filler
Walmart Distribution Center
01.2012 - 01.2016
- Was in charge of organizing, palletizing, and transporting completed packages.
- Used an RF scanner to select items from the appropriate bins.
- Rearranged boxes and aisles to create more floor space and allow forklift operators to move freely throughout the warehouse.
Tax Preparer
H&R Block
11.2012 - 04.2015
- Provided all of the necessary tax documentation for accurate individual.
- Completed and filed tax returns with local, state, and federal tax departments.
- Prepared tax returns for clients.
- Thoroughly reviewed my clients' tax returns to see if they were eligible for any additional tax credits or deductions.
- Assisted customers with any questions they had about their taxes or filing status.
Education
High School -
Titusville High School
Titusville, FL01.2008
Skills
- Time management skills
- Creative problem solving
- Multi-Task Management
- Microsoft Office
- Caring and considerate, with an emphasis on comprehending and resolving customer issues
- Committed to providing prompt and thorough responses to customer inquiries
- Self-starter with outstanding communication and computer skills
- Technical support
- Customer service
- Multi-line phone talent
Contact
Palm Bay, US 32909
Timeline
Member Service Representative
Acara Solutions
04.2024 - Current
Financial Services Agent
Amscot Financial
01.2022 - 09.2023
Call Center Agent
MCI
03.2016 - 06.2020
Tax Preparer
H&R Block
11.2012 - 04.2015
Order Filler
Walmart Distribution Center
01.2012 - 01.2016
High School -
Titusville High School
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