YOLANDA MARTIN
Turnersville
Summary
Analytical, energetic, and meticulous customer service professional with 12+ years’ experience in business and real estate including superior customer service, sales, account management, B2B relationship management, and real estate transactions. Expert providing relevant information and options to successfully resolve complex issues.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Member Service Representative
AAA Club Alliance
Wilmington
01.2024 - Current
- Assisted members with inquiries and provided accurate information on services.
- Processed membership applications and maintained member records efficiently.
- Resolved member issues by coordinating with various departments effectively.
- Handled payment transactions and updated billing information promptly.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Answered incoming calls regarding membership benefits and services.
FRONT DESK RECEPTIONIST
Belliard Salon and Spa
Cherry Hill
06.2022 - Current
- Greet and welcome customers in a friendly and professional manner
- Resolve complex customer issues including complaints, inquiries, and payment issues
- Utilized effective communication to inform stylists about customer appointments and selected services
- Efficiently manage appointments for fast-paced salon including collecting payment for services, scheduling and confirming appointments for customers, and upsell salon services exceeding company sales targets
- Effectively manage social media marketing to increase sales and salon web-traffic.
OFFICE MANAGER/CLIENT RELATIONS SPECIALIST
Sabir, Richardson
Sicklerville
01.2018 - 12.2020
- Weisberg (SRW) Engineering and
- Architecture
- Provided excellent customer service to all internal and external clients, while maintaining a flexible approach to address issues innovatively and proactively
- Support company operations by maintaining office systems, supervising staff, as well as greeting new clients
- Managed office operations and procedures including preparing payroll, controlling correspondence, and designed efficient filing system
- Reviewed and approved company and departmental supply requisitions
- Assigned and monitored clerical functions ensuring company quality standards were met
- Helped large volume of customers daily with positive demeaner while focusing on customer satisfaction
- Executed and devised business development strategies to attract and acquire new clients using content marketing, and networking.
SALES MANAGER
CalAtlantic Homes
01.2014 - 01.2017
- Effectively managed staff in three separate communities
- Consistently met and exceeded monthly sales goals by conducting effective and persuasive presentations while assisting customers with home selections
- Increased property sales by 75% exceeding company goals through skillful negotiation and relationship building skills
- Impeccable track-record in daily lead generation with consistent follow up on every prospect
- Advanced skills navigating and utilizing CRM program
- Demonstrated remarkable telemarketing skills converting leads to appointments into sales
- Networked with Realtors at community events, cold canvassed local businesses, and utilized other prospecting tools with a goal of consistently increasing quality traffic and prospective buyers
- Efficiently tracked progress of loans, options, upgrades, and construction progress while documenting transactions
- Liaised with sales, marketing, and management teams to develop sales solutions and accomplished shared objectives.
Education
HIGH SCHOOL DIPLOMA -
Simon Gratz
Philadelphia, PennsylvaniaSkills
- Strong Sales Producer
- Account Management
- Business Development
- Lead generation
- Strategic Sales Knowledge
- Problem Resolution
- P>Strong ability to troubleshoot and multi-task in fast-paced work environment
- Relationship Management
- Excellent Communication
- Customer Service
- Multi-line Telephone Expert
- Microsoft Office
- CRM
Personal Information
Title:
Certification
Licensed Notary Public
Timeline
Member Service Representative
AAA Club Alliance
01.2024 - Current
FRONT DESK RECEPTIONIST
Belliard Salon and Spa
06.2022 - Current
OFFICE MANAGER/CLIENT RELATIONS SPECIALIST
Sabir, Richardson
01.2018 - 12.2020
SALES MANAGER
CalAtlantic Homes
01.2014 - 01.2017
HIGH SCHOOL DIPLOMA -
Simon Gratz