Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shavannah Cotton

Columbus,MS

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

9
9
years of professional experience

Work History

Member Service Representative

Planet Fitness
09.2021 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Assisted members with account management, including updating personal information and setting up automated payments.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.

Sales Representative

Kay Jewlers
07.2021 - 09.2021
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.

Barista Shift Lead

Starbucks
08.2015 - 09.2021
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
  • Achieved consistent positive feedback from customers with well-crafted beverages and attentive service.
  • Streamlined drink preparation processes for increased efficiency and reduced wait times.
  • Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
  • Contributed to store profitability by upselling products and promoting seasonal offerings.

Education

GED -

The Greater Learning Center
Columbus, MS
05.2006

Skills

  • Service Upselling
  • Product Sales
  • Issue Resolution
  • Database Management
  • Customer Service
  • Customer Support
  • Call Center Experience
  • Sales Strategy
  • Adapts Easily
  • Strong Work Ethic

Timeline

Member Service Representative

Planet Fitness
09.2021 - Current

Sales Representative

Kay Jewlers
07.2021 - 09.2021

Barista Shift Lead

Starbucks
08.2015 - 09.2021

GED -

The Greater Learning Center

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Shavannah Cotton