Jessica Gemayel

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
• Maintained high-quality service by adhering to company policies and standards in all member interactions.
• Processed account transactions accurately, ensuring proper documentation and timely processing.
• Handled complaints with prompt, courteous service to uphold professional reputation.
• Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
• Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
• Promoted a positive work environment by fostering open communication between colleagues and supervisors.
• Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
• Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
• Collaborated with team members to ensure seamless operations during peak hours or staff shortages.

• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
• Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.

Handled all daily deposits and cash fund transfers in a timely manner,managed a professional,positive team for 21 years.