Alejandro Guerrero Roldan
Irving,Texas
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Overview
5
5
years of professional experience
Work History
Teller Supervisor
PLS FINANCIAL SERVICES
05.2024 - Current
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Send and receive money, bill payments, load debit cards, buy and sell currencies
- Store opening and closing shift supervisor and performance
- Collaborated with management to establish branch goals, developing strategies to achieve them.
Customer Service Representative
Neora
01.2021 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Receiving calls taking care of customer with payments and commissions
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Teller
Ria Financial
02.2021 - 11.2022
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Sending money and receiving cash payments while providing customers with great a services experience
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Teller
Miami money exchange
01.2020 - 12.2020
- Processed customer transactions promptly, minimizing wait times.
- Send and receive money, buying and selling currencies
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Education
Bachelor's degree - Psychology
Universidad Del Valle
Colombia07-2015
Skills
- Psychology
- Call Center
- Cash handling and management
- Customer Service
- Microsoft Office
- Professionalism and ethics
Languages
Spanish
Native or Bilingual
Timeline
Teller Supervisor
PLS FINANCIAL SERVICES
05.2024 - Current
Teller
Ria Financial
02.2021 - 11.2022
Customer Service Representative
Neora
01.2021 - 11.2024
Teller
Miami money exchange
01.2020 - 12.2020
Bachelor's degree - Psychology
Universidad Del Valle
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