Alejandro Guzman
Downey,CA
Summary
Dedicated and detail-oriented warehouse and logistics professional with over 10 years of experience in inventory control, shipping & receiving, order processing, and customer service. Proven ability to thrive in fast-paced environments with a strong focus on accuracy and workflow efficiency. Skilled in sales order processing, RF scanning, forklift operation, and data entry. Adept at supporting both warehouse and front-end sales operations with a customer-focused approach.
Overview
9
9
years of professional experience
1997
1997
years of post-secondary education
Work History
Order Processor
Alps Logistics
Torrance, CA
10.2025 - Current
- Process sales and shipping orders in a high-volume logistics environment.
- Ensure timely and accurate entry of customer orders and shipment details into the system.
- Collaborate with inventory and shipping teams to ensure product availability and on-time fulfillment.
- Maintain accurate records of order status and inventory levels using WMS and RF scanners.
- Support billing and invoicing teams by providing accurate order data for invoicing and credit processing.
- Manage order amendments, cancellations, and backorders promptly while maintaining clear records.
Tool Sales Coordinator
Jogo Tools / Snap-On Franchisee
Pico Rivera, CA
05.2023 - 02.2024
- Supported daily sales operations including accurate entry and processing of customer tool orders using order management software.
- Coordinated with suppliers and shipping carriers to track order status and ensure timely delivery to customers.
- Monitored and managed inventory levels, performing regular stock audits to maintain optimal product availability.
- Assisted customers in-store by answering product questions, offering tool recommendations, and facilitating smooth sales transactions.
- Maintained well-organized and visually appealing stock displays to enhance customer experience and drive sales.
- Collaborated with the sales team to forecast demand and plan inventory restocking accordingly.
- Generated daily and weekly sales reports to assist management in analyzing sales trends and inventory turnover.
- Handled order modifications, returns, and exchanges while ensuring customer satisfaction and accurate record-keeping.
- Communicated effectively with internal teams and external vendors to resolve any order discrepancies or shipment delays.
Stocking / Order Puller / Will Call
Chetak Los Angeles
Pico Rivera, CA
08.2021 - 10.2023
- Efficiently gathered and organized customer orders for will-call pickups, prioritizing accuracy and quick turnaround times.
- Utilized RF scanners and inventory management software to update stock levels and track product movement in real time.
- Assisted warehouse team in receiving, inspecting, and sorting incoming shipments to ensure correct inventory counts.
- Replenished store shelves and storage areas to maintain optimal stock presentation and availability for customers.
- Supported front-line customer service by helping walk-in clients locate products and answering product-related questions.
- Collaborated closely with sales and logistics teams to resolve order discrepancies and expedite order fulfillment.
- Conducted routine cycle counts to verify inventory accuracy and identified discrepancies for prompt resolution.
- Managed and maintained a clean and organized work environment to comply with safety and operational standards.
Shipping & Receiving / Stocking / Order Puller
Pacific Coast Feather
Pico Rivera, CA
01.2017 - 08.2020
- Managed the shipping and receiving of goods in a fast-paced distribution center.
- Operated sit-down forklifts to move and organize large inventory.
- Accurately pulled and processed customer orders using RF scanners and internal inventory systems.
- Handled data entry and documentation for incoming and outgoing shipments.
Education
Bell High School
BellSkills
- Order Processing & Fulfillment
- Inventory Management & Stocking
- Shipping & Receiving Logistics
- Customer Service & Support
- RF Scanner & WMS Proficiency
- Forklift Operation (Sit-Down)
- Data Entry & Inventory Systems
- Will-Call Order Coordination
Technical Skills
RF Scanners, Inventory Management Software, POS Systems, Sit-Down Forklift Certified
Timeline
Order Processor
Alps Logistics
10.2025 - Current
Tool Sales Coordinator
Jogo Tools / Snap-On Franchisee
05.2023 - 02.2024
Stocking / Order Puller / Will Call
Chetak Los Angeles
08.2021 - 10.2023
Shipping & Receiving / Stocking / Order Puller
Pacific Coast Feather
01.2017 - 08.2020
Bell High School