ALEJANDRO HERRERA
Memphis,TN
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
5
5
years of professional experience
Work History
Operations Manager
ijility
Memphis, TN
02.2023 - 07.2024
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Collaborated with team leaders on quality audits.
Returns Supervisor
ijility
Memphis, TN
01.2022 - 02.2024
- Performed data entry of return information into the company system.
- Tracked returned items and updated inventory records accordingly.
- Investigated discrepancies between store inventory and customer returns.
- Developed strategies for reducing costs associated with returns.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Operated warehouse equipment to unload, move and store returned items in designated areas.
- Identified critical distribution issues and reported to team leader or supervisor.
Returns Lead
ijility
Memphis, TN
08.2021 - 02.2022
- Organized and tracked returned product inventory, ensuring accuracy of all documentation.
- Maintained a clean work area according to safety standards set forth by the company.
- Investigated discrepancies related to customer refunds and credits.
- Reported discrepancies or product damages to maintain accuracy and efficiency goals.
- Operated warehouse equipment to unload, move and store returned items in designated areas.
Sheet Metal Worker
the conrad company
Memphis, TN
05.2019 - 07.2021
- Fabricated sheet metal products according to customer specifications and drawings.
- Performed preventative maintenance on shop tools and equipment.
- Dismantled damaged units or equipment for repair or replacement of parts.
- Constructed frames by bending flat sheets into specified shapes using hammers or press brakes.
- Worked with a variety of metals including aluminum, steel, stainless steel, copper and brass.
Education
Associate of Science - Structured Cabling Technician
Sena
Colombia06-2011
High School Diploma -
Institucion Educativa Santa Librda
Colombia 03-2008
Skills
- Operations Management
- Staff Supervision
- Scheduling Coordination
- Delegation
- Team Training
- Production
- Warehouse Operations
- Shipping and receiving
- Critical Thinking
Timeline
Operations Manager
ijility
02.2023 - 07.2024
Returns Supervisor
ijility
01.2022 - 02.2024
Returns Lead
ijility
08.2021 - 02.2022
Sheet Metal Worker
the conrad company
05.2019 - 07.2021
Associate of Science - Structured Cabling Technician
Sena
High School Diploma -
Institucion Educativa Santa Librda
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